Analyst II – Tech Delivery

Bank of America

. Capture and refine business or system requirements involving software changes .

Posted 11/3/2026full-timeCharlotte • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in capturing and refining business and system requirements, facilitating stakeholder engagement, and delivering solutions aligned with business strategy. Proficient in managing the solution delivery process, including testing, documentation, and client onboarding activities.

Highest-signal resume keywords

Stakeholder ManagementAgile PracticesSolution DesignData ManagementSOAP UI Tool

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements AnalysisImpact AnalysisTest PlanningTechnical Strategy DevelopmentUser Experience Design

Soft Skills

Strong Oral CommunicationStrong Written CommunicationIndependent Work

Tools & Technologies

JiraSOAP UI

Industry Keywords

Solution Delivery ProcessFinancial ManagementClient OnboardingAgile Team EnvironmentProject Management

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Capture and refine business or system requirements involving software changes
Work with stakeholders to understand needs, analyze problems, capture requirements, and create solutions
Provide subject-matter expertise on products to support scope and requirement decisions
Collaborate with project stakeholders to analyze and confirm requirements
Create, analyze, and improve processes and write user and technical stories
Facilitate client engagement and coordinate intake and estimation activities
Drive prioritization discussions and support annual planning and funding processes
Ensure initiatives move from concept through funding approval and roadmap placement
Understand stakeholder needs to envision and create solutions
Support cost and benefit analysis to align technology solutions with business strategy
Gather and catalog functional, non-functional, and technical requirements
Identify impacts of application modifications and enhancements, integration points, and end-to-end solution design
Assist users and development teams with application testing and troubleshooting
Help with test planning and configuring test solutions to validate functional and system needs
Document technology processes, procedures, and workflows
Accept client assignments and drive them to completion with minimal external support for technical client bases implementing web-based service calls to data repositories
Coordinate Client Assessment, Client Provisioning, and Client Onboarding activities
Facilitate design, workflow, client knowledge, and internal design review sessions
Coordinate testing, triage, execution, and rollout efforts
Administer the Onboarding Workbook for assigned clients using SME technical knowledge of DCRS technology services and events
Align DCRS with client development and testing resources for SIT, UAT, and release defect triage support
Leverage SOAP UI in triage and testing support

Requirements

What you’ll need

7+ years of job-related experience required
Experience working with clients to identify requirements and coordinate details for impact analysis
Experience gathering estimates and sizing assumptions and presenting and negotiating with clients
Ability to engage architecture for solution identification
Experience managing requests from initiation through funding, prioritization, and hand-off for implementation
Ability to work in an agile team environment
Strong oral and written communication skills required
Ability to work independently with assigned tasks
Past project management experience is a plus
Jira
SOAP UI Tool
Agile practices
Solution delivery process
Solution design
Stakeholder management
Data management
Financial management
Technical strategy development
User experience design

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Appropriate flexibility based on role-specific responsibilities and business needs