Business Control Manager – AI, Policy Governance, Oversight

Bank of America

. Represent GEAR in enterprise AI and Copilot governance forums, councils, steering committees, and Business Controls workgroups .

Posted 9/28/2026full-timeCharlotte • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI Governance, Risk Management, and Compliance within financial services, with a strong focus on responsible AI principles and effective project management. Proven ability to lead transformation initiatives and build strategic operating models while ensuring adherence to regulatory requirements.

Highest-signal resume keywords

AI Governance and OversightRisk Management PracticesControl Effectiveness EvaluationProject Management SkillsInterpersonal and Relationship-Building Skills

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentControl MonitoringQuality Assurance PracticesProcess Design ImprovementData Accuracy Management

Soft Skills

Excellent Oral and Written CommunicationHighly OrganizedDetail OrientedAbility to Operate in Ambiguity

Industry Keywords

Financial ServicesRegulatory RequirementsAuditComplianceResponsible AI Principles

About the role

Key responsibilities & impact

Represent GEAR in enterprise AI and Copilot governance forums, councils, steering committees, and Business Controls workgroups
Translate enterprise AI strategy, governance standards, and risk expectations into practical requirements
Assess the design and effectiveness of the risk and control environment
Identify, assess, and prioritize responsible AI opportunities
Manage the AI opportunity pipeline from ideation and governance review through implementation, adoption, benefits measurement, and scale
Coordinate risk assessments, approvals, documentation, readiness activities, and stakeholder engagement for AI-enabled solutions
Lead enablement through playbooks, training, AI Champion and Innovator engagement, adoption metrics, risk indicators, and executive reporting
Design and implement governance and oversight frameworks supporting Global Operations Legal Order Policy requirements
Lead governance routines, including agendas, materials, minutes, decision records, action tracking, and follow-up reporting
Define and monitor adherence measures, control performance indicators, issue themes, governance outcomes, and remediation progress
Support control monitoring and testing by evaluating results, identifying gaps, recommending enhancements, and tracking corrective actions and milestones
Identify procedural improvements, automation opportunities, thematic trends, and coaching needs
Partner with operations, legal, risk, compliance, audit, and control teams to drive alignment, escalation, and sustainable risk outcomes
Advise and challenge business leaders on control effectiveness, policy adherence, operational risk, and remediation strategies
Establish management reporting, performance measures, and escalation protocols
Identify control gaps and emerging risks, evaluate root causes and themes, and drive corrective actions and process improvements
Lead implementation of optimized controls and enhanced Quality Assurance practices
Manage the performance and productivity of team members conducting quality inspection reviews
Ensure timely execution of QA activities, including control execution, case management, and results reporting
Manage and review frontline unit responses for regulatory exams, internal audits, and monitoring and inspection reviews
Ensure data accuracy and capture relevant information for inspection metrics and governance dashboards

Requirements

What you’ll need

Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company, with a strong track record of success and demonstrated progression in complexity of assignments, or equivalent related experience within financial services
Experience supporting AI governance and oversight activities
Strong understanding of responsible AI principles, risk management practices, regulatory requirements, and controls related to artificial intelligence technologies
Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up
Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
Ability to synthesize information into meaningful, crisp, tailored, and thematic messaging for senior management
Excellent interpersonal and relationship-building skills
Experience or proven ability to build and modify process design for ongoing process improvement
Effective project management skills
Strong oral and written communication skills
Highly organized and detail oriented

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development