Business Control Manager – AI, Policy Governance, Oversight

Bank of America

. Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function .

Posted 9/28/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI Governance, Risk Management, and Control Effectiveness within financial services, with a strong focus on operational excellence and process improvement. Capable of leading cross-functional teams and initiatives while ensuring compliance with regulatory requirements and responsible AI principles.

Highest-signal resume keywords

AI GovernanceRisk ManagementControls ManagementProject ManagementOperational Excellence

ATS Keywords

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Hard Skills

AuditComplianceRisk AssessmentQuality AssuranceData AnalysisProcess ImprovementControl TestingRegulatory RequirementsAI PrinciplesPerformance Measurement

Soft Skills

Interpersonal SkillsRelationship BuildingCollaborationCommunicationProblem Solving

Industry Keywords

Financial ServicesGovernance FrameworksOperational RiskStakeholder EngagementContinuous ImprovementThematic MessagingControl EffectivenessEmerging RisksQuality InspectionAI Opportunity Pipeline

About the role

Key responsibilities & impact

Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
Represent GEAR in enterprise AI and Copilot governance forums, councils, steering committees, and Business Controls workgroups
Translate enterprise AI strategy, governance standards, and risk expectations into practical requirements
Assess the design and effectiveness of risk and control environments
Identify, assess, and prioritize responsible AI opportunities
Manage the AI opportunity pipeline from ideation and governance review through implementation, adoption, benefits measurement, and scale
Coordinate risk assessments, approvals, documentation, readiness activities, and stakeholder engagement for AI-enabled solutions
Lead enablement through playbooks, training, AI Champion and Innovator engagement, adoption metrics, risk indicators, and executive reporting
Design and implement governance and oversight frameworks supporting Global Operations Legal Order Policy requirements
Lead governance routines, including agendas, materials, minutes, decision records, action tracking, and follow-up reporting
Define and monitor adherence measures, control performance indicators, issue themes, governance outcomes, and remediation progress
Support control monitoring and testing, identify gaps, recommend enhancements, and track corrective actions and milestones
Identify procedural improvements, automation opportunities, thematic trends, and coaching needs
Partner with operations, legal, risk, compliance, audit, and control teams to drive alignment, escalation, and sustainable risk outcomes
Advise and challenge business leaders on control effectiveness, policy adherence, operational risk, and remediation strategies
Establish management reporting, performance measures, and escalation protocols
Identify control gaps and emerging risks, evaluate root causes, and drive corrective actions and process improvements
Lead optimized controls and enhanced Quality Assurance practices
Manage team-member performance and productivity for quality inspection reviews
Ensure timely QA activities, including control execution, case management, and results reporting
Manage and review front-line responses for regulatory exams, internal audits, and monitoring reviews
Ensure data accuracy and capture information for inspection metrics and governance dashboards

Requirements

What you’ll need

Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company, with demonstrated progression in assignment complexity, or equivalent related experience within financial services
Experience supporting AI governance and oversight activities
Strong understanding of responsible AI principles, risk management practices, regulatory requirements, and controls related to artificial intelligence technologies
Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up
Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
Ability to synthesize information into meaningful, crisp, tailored, and thematic messaging for senior management
Excellent interpersonal and relationship-building skills, with ability to collaborate, partner, and influence
Experience or proven ability to build and modify process designs for ongoing process improvement
Effective project management skills
Strong oral and written communication skills, including communication with leadership, Risk, and Audit
Highly organized and detail oriented
Skills in controls management, risk management, stakeholder management, strategy planning, continuous improvement, data and trend analysis, monitoring and testing, problem solving, quality assurance, responsible AI awareness and enablement, and operational excellence

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Inclusive workplace with career development opportunities