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Business Control Manager
Bank of America. Support the Platform and Product Controls CORE team within Specialized Consumer Client Solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Continuity Planning, Operational Resilience, and Risk Management, with a strong focus on analytical capabilities and effective communication. Proven ability to lead teams, manage projects, and implement quality assurance practices in a financial services environment.
Highest-signal resume keywords
Business Continuity PlanningOperational ResilienceRisk ManagementLeadership ExperienceAdvanced MS Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business ContinuityOperational Loss ManagementRoot Cause AnalysisQuality AssuranceIncident ManagementCrisis ManagementProcess ImprovementData AccuracyRegulatory ComplianceTemplate Development
Soft Skills
Analytical CapabilityProblem-SolvingAttention to DetailCommunication SkillsOrganizational Skills
Tools & Technologies
ExcelPowerPointWordTeamsWebEx
Industry Keywords
Financial ServicesConsumer InvestmentsOperational ProcessesBusiness ControlsDigital Operations
About the role
Key responsibilities & impact- Support the Platform and Product Controls CORE team within Specialized Consumer Client Solutions
- Promote business continuity, crisis management, operational resilience, and cross-functional collaboration
- Facilitate and execute deliverables related to business continuity planning, testing, incident management, and progress reporting
- Provide business continuity subject matter expertise and recovery and resolution planning support
- Coordinate platform incident management and operational readiness for major events
- Prepare Business Continuity plans for major market events and manage real-time live events
- Develop and continuously review templates, playbooks, and critical information
- Identify business risks and associated controls to mitigate operational, systematic, reputational, and credit risk
- Establish communication forums with business partners and identify internal process improvements
- Establish action plans for initiatives and projects
- Assess risk and control environment design and effectiveness
- Monitor and test controls, identify issues, and implement control improvements for remediation
- Lead optimized controls and Quality Assurance practices supporting business continuity
- Manage team members conducting quality inspection reviews
- Ensure timely execution of QA activities, case management, and results reporting
- Manage and review responses for regulatory exams, internal audits, monitoring, and inspection reviews
- Ensure data accuracy and capture information for inspection metrics and governance dashboards
- Potentially manage associates, coach employees, manage budgets, and drive business outcomes
Requirements
What you’ll need- 5–8+ years of experience in financial services
- Experience in Business Continuity, Operational Resilience, or Operational Loss Management
- Experience in Business Controls, Digital Operations, or Supervisory functions
- Leadership experience, including leading through change and process improvements
- Strong analytical capability, root cause analysis, attention to detail, and concise reporting
- Creative resolution development, problem-solving, and follow-up skills
- Ability to work independently with minimal oversight and guidance
- Ability to develop subject matter expertise across a broad spectrum of issues
- Strong organization skills, including managing multiple responsibilities, prioritizing, and meeting deadlines
- Strong communication and presentation skills
- Proficiency in Excel, PowerPoint, Word, Teams, and WebEx
- Proficiency in advanced MS Excel functions and PowerPoint
- Ability to collaborate and adapt to changing business needs
- Ability to shift priorities quickly and work effectively during time-sensitive events
- Bachelor's degree (desired qualification)
- Knowledge of Consumer Investments Operational processes (desired)
- Experience in Trade Correction, Credit Risk Management, Business Continuity, and Operational Loss Management (desired)
Benefits
Comp & perks- Discretionary incentive eligible; eligible to participate in the annual discretionary plan
- Benefits eligible
- Paid time off
- Resources and support to employees
- Opportunities to learn, grow, and make an impact
- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- In-office culture supporting collaboration, engagement, and career development