Business Control Manager – Global Payment Operations

Bank of America

. Assess the current-state testing landscape and establish the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development .

Posted 9/28/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $95,900 - $162,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Control strategy development, testing governance, and risk management within financial services. Proven ability to lead organizational change, optimize testing processes, and enhance quality assurance practices.

Highest-signal resume keywords

Quality Control Strategy DevelopmentRisk ManagementTesting GovernanceContinuous ImprovementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Controls ManagementData and Trend AnalysisMonitoring, Surveillance, and TestingQuality AssuranceProcess Design

Soft Skills

Interpersonal SkillsOral CommunicationsStrategic ThinkingProblem SolvingInfluence

Industry Keywords

AuditComplianceFinancial ServicesRisk FunctionOrganizational Change

About the role

Key responsibilities & impact

Assess the current-state testing landscape and establish the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development
Design and execute the GPO Quality Control strategy, including governance and continuous improvement of the testing program
Lead organizational change efforts to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing
Assess existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and efficiency opportunities
Define testing standards, methodologies, and governance requirements
Lead development and maintenance of a centralized GPO testing inventory
Lead GPO readiness for Operations Risk 2.0 by defining testing ownership and optimizing testing coverage
Drive rationalization of testing activities to eliminate duplicative, administrative, and low-value testing
Oversee monitoring and testing activities, including control execution, case management, and results reporting
Identify thematic and horizontal control weaknesses and recommend corrective actions
Lead testing-related enhancements across GPO with Process Management, Issue Management, and business stakeholders
Establish reporting and governance routines for senior leadership
Assess the design and effectiveness of the risk and control environment
Perform monitoring and testing of controls and identify issues and control improvements
Lead implementation of optimized controls and enhanced QA practices
Manage the performance and productivity of team members conducting quality inspection reviews
Manage and review front line unit responses for regulatory exams, internal audits, and monitoring reviews
Ensure data accuracy and capture information for inspection metrics and dashboard reporting
Serve as subject matter expert for quality control, testing strategy, and testing governance across GPO
Influence business partners, Risk, Audit, and regulators

Requirements

What you’ll need

Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company
Strong track record of success and demonstrated progression in complexity of assignments
Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and team from the ground up
Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
Ability to synthesize information and craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
Excellent interpersonal and relationship building skills; ability to collaborate, partner, and influence
Experience or proven ability to build and modify process design for ongoing process improvement
Effective project manager who can lead and execute with a positive, energetic attitude
Strong oral and written communication skills, including communication with leadership, Risk, and Audit
Highly organized and detail oriented
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Benefits eligible
Access to paid time off
Resources and support to employees
1st shift schedule
40 hours per week