Business Control Manager – Governance and Risk Program Manager

Bank of America

. Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function .

Posted 11/6/2026full-timeCharlotte • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in governance, risk management, and audit processes, with a strong focus on issue remediation and control enhancement. Proficient in developing executive reporting and dashboards to support decision-making and operational excellence.

Highest-signal resume keywords

GovernanceRisk ManagementAudit CoordinationIssue RemediationData Visualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentControl DesignControl TestingRemediation ManagementQuality AssuranceData AnalysisMetrics CreationKey Risk IndicatorsProcess ImprovementRegulatory Compliance

Soft Skills

Analytical SkillsCommunication SkillsInfluencing SkillsPrioritizationCollaboration

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointData Visualization Tools

Industry Keywords

Financial ServicesHighly Regulated IndustryInternal Control FrameworksAudit Lifecycle ManagementOperational Risk

About the role

Key responsibilities & impact

Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
Execute processes and tools to drive adherence to enterprise-wide standards
Support quality assurance and quality control through ongoing control monitoring and testing
Identify issues and control improvements for remediation and build action plans and milestones
Coordinate governance, audit, risk, and issue management activities across Enterprise & People Services
Partner with business leaders, process owners, business controls, audit teams, and technology partners
Assess the design and effectiveness of the risk and control environment
Implement optimized controls and enhanced Quality Assurance practices to support business continuity
Manage the performance and productivity of team members conducting quality inspection reviews
Ensure timely execution of QA activities, including control execution, case management, and results reporting
Manage and review front-line unit responses for regulatory exams, internal audits, and monitoring reviews
Ensure data accuracy and capture information for inspection metrics and dashboard reporting
Coordinate audit requests, develop audit response plans and timelines, track remediation commitments through closure, facilitate audit readiness reviews, and prepare executive reporting
Coordinate Issue and Control Enhancement activities, maintain issue inventories and remediation timelines, ensure documentation compliance, and provide status reporting
Coordinate ADSF and TPCA remediation by tracking findings, managing action plans, and partnering with technology owners
Develop and maintain governance reports and dashboards covering audit activity, issues, control enhancements, remediation progress, key risks, and aging actions
Monitor and assess findings, issue inventories, remediation plans, and control enhancement efforts to identify trends, root causes, and operational improvement opportunities

Requirements

What you’ll need

7+ years of experience in governance, risk management, audit, controls, compliance, operational risk, business controls, or related program management functions
Experience coordinating regulatory, internal audit, external audit, risk, or issue remediation activities within a complex organization
Demonstrated experience managing issue remediation programs, including action plan tracking, governance routines, risk assessment, and closure validation
Strong understanding of risk and control frameworks, issue management processes, and remediation governance
Experience developing executive reporting, dashboards, and governance materials for senior leadership
Proven ability to manage multiple workstreams simultaneously, establish priorities, and drive accountability across diverse stakeholder groups
Strong analytical skills with experience identifying trends, root causes, control gaps, and opportunities for process improvement
Experience partnering effectively with business leaders, technology teams, audit partners, risk functions, and control organizations
Proven ability to navigate ambiguity and exercise sound judgment to drive decisions
Excellent written and verbal communication skills with the ability to translate complex risk, audit, and remediation information into concise executive-level messaging
Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools
Financial services or other highly regulated industry experience
Experience supporting Shared Services, Human Resources, Enterprise Services, Operations, Corporate Functions, or similar enterprise-wide support organizations
Knowledge of internal control frameworks and methodologies, including risk assessments, control design, control testing, and remediation management
Experience managing remediation efforts associated with technology risk, third-party risk, process risk, or regulatory findings
Familiarity with issue management frameworks such as Regulatory Issues, Self-Identified Issues (SII), Risk-Identified Issues (RII), and control enhancement programs
Experience supporting technology governance activities, including application remediation, third-party control assessments, or technology risk management processes
Knowledge of audit lifecycle management, including audit planning, fieldwork, management responses, remediation validation, and closure processes
Experience creating metrics and key risk indicators (KRIs) to support ongoing governance and risk oversight
Demonstrated ability to influence without direct authority and build strong partnerships across multiple organizational levels
Continuous improvement mindset with experience establishing governance routines, standardizing processes, and enhancing risk management practices
Ability to work onsite in accordance with the workplace excellence policy if selected
United States of America shift

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Appropriate level of flexibility based on role-specific responsibilities and business needs