Business Control Manager – Operational Loss Program Support, Reporting

Bank of America

. Support execution of the Internal and External Operational Loss Data Programs and associated governance routines across assigned Consumer Front Line Units .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $104,000 - $159,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational loss data management, including adherence to internal and external standards, data analysis, and process improvement. Proficient in utilizing tools like Tableau and MS Access to extract and analyze data while effectively communicating insights to stakeholders.

Highest-signal resume keywords

Operational Loss ManagementData AnalysisMS Access ProficiencyTableau ExpertiseProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational LossOperational RiskData ExtractionData ValidationData AnalysisFinancial AnalysisLoss-Event LifecycleProcess ManagementQuality AssuranceDocumentation

Soft Skills

Analytical SkillsProblem-SolvingCommunicationCollaborationAdaptability

Tools & Technologies

TableauEBIT Cognos AnalyticsMS AccessExcelPowerPointSharePoint

Industry Keywords

Consumer Front Line UnitsBusiness ControlsGovernance ReportingOperational Loss Data StandardsRisk Mindset

Tech Stack

Tools & technologies

CognosTableau

About the role

Key responsibilities & impact

Support execution of the Internal and External Operational Loss Data Programs and associated governance routines across assigned Consumer Front Line Units
Monitor adherence to enterprise operational loss data standards and complete required monthly attestations
Co-manage relationships with Consumer Lines of Business and Business Controls partners
Review operational losses exceeding $100K for accurate identification, classification, booking, documentation, and adherence to standards and procedures
Produce monthly 10K eLedger research to validate operational losses above $10K and follow through on exceptions
Coordinate GCOR quality assurance responses, Front Line Unit Near Miss attestations, and recurring program deliverables
Provide operational loss booking subject matter expertise and guidance
Perform quality reviews of manual submissions, updates, and supporting documentation for reportable losses
Support external operational loss data activities, including data collection, validation, analysis, governance reporting, and escalation of trends or gaps
Maintain program documentation and adhere to Internal and External Operational Loss Data SOPs
Support front line units in monitoring and adhering to process management requirements
Extract data using Tableau and EBIT Cognos Analytics and apply relational database knowledge using MS Access
Connect and transform data across multiple sources into meaningful values and insights
Partner with the senior reporting manager to support process management across Consumer and Small Business

Requirements

What you’ll need

Experience in operational loss, operational risk, finance, or business controls
Knowledge of internal and external loss data standards and loss-event lifecycle processes
Intermediate proficiency in MS Access, Excel (formulas and Pivot tables), PowerPoint, and SharePoint
Familiarity with ORCIT/Key Measures, Process Owner Portal (POP), OMINA, Tableau, and EBIT Cognos Analytics
Strong analytical and problem-solving skills
Experience extracting and merging data from different sources
Ability to manage recurring deliverables and partner effectively across multiple Front-Line Units and control functions
Bachelor’s degree or equivalent work experience
Process improvement and/or data analysis experience
Ability to develop executive-ready communications and presentations
Ability to work effectively in a fast-paced, dynamic, highly matrixed, and complex environment
Strong risk mindset with process and controls background
Ability to debate and escalate issues and concerns
Ability to work 40 hours per week on 1st shift in the United States of America

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs
Opportunities to learn, grow, and build a career