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Business Control Specialist
Bank of America. Execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance and Risk Management within Wealth Management and Private Banking environments, with a strong focus on analytical thinking, attention to detail, and effective communication. Proven ability to conduct quality reviews, manage caseloads, and provide actionable feedback to enhance operational excellence.
Highest-signal resume keywords
Quality AssuranceRisk ManagementAnalytical ThinkingControls ManagementIssue Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ReviewsCase ManagementTransaction ReviewsDefect IdentificationProcess Improvement
Soft Skills
Attention to DetailWritten CommunicationProblem SolvingDecision MakingPrioritization
Tools & Technologies
Governance Dashboard ReportingData Analysis Tools
Industry Keywords
Wealth ManagementPrivate BankingInvestment AdvisoryBrokerageFinancial Services
About the role
Key responsibilities & impact- Execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
- Provide analytical and administrative support for LOB- or ECF-specific processes and tools
- Conduct independent quality reviews for Wealth Management Legal Order Operations
- Evaluate completed work, identify defects and process gaps, and provide actionable feedback
- Comply with controls and Quality Assurance practices for WMO Legal Order
- Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness
- Execute QA activities, manage cases, and report results
- Identify potential procedural updates, test script updates, and data discrepancies
- Document defects, evidence packages, and quality findings
- Complete evaluations within required service levels
- Provide quality results to support business coaching
- Partner with business stakeholders, leadership, and quality teams to drive consistent quality standards
- Assess risk and control environment design and effectiveness
- Gather and organize data to identify issues and control improvements for remediation
- Support operational research for regulatory exams, internal audits, monitoring, and inspection reviews
- Capture inspection metrics and support governance dashboard reporting
Requirements
What you’ll need- Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments
- Minimum 1 year of experience in Quality Assurance with experience in performing case and transaction reviews, measuring adherence to quality standards and reporting results
- Experience identifying root causes of defects or errors and providing actionable feedback to improve quality and performance
- Demonstrated experience managing caseloads in a fast-paced environment and prioritizing work to meet established service level agreements and business objectives
- Proven track record delivering quality reviews with high accuracy, thoroughness, and adherence to established policies, procedures, and control standards
- Strong written and verbal communication skills, with ability to document findings, deliver feedback, and present quality, risk, and control-related information clearly and accurately
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
- 1st shift availability in the United States of America
Benefits
Comp & perks- Industry-leading benefits
- Paid time off
- Resources and support to employees
- Base salary compensation
- Benefits eligibility