Business Market Leader

Bank of America

. Manage a team of Financial Center Managers and Relationship Managers .

Posted 9/24/2026full-timeBoston • Massachusetts • United StatesSenior💰 $127,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams and driving client experience while ensuring operational excellence. Proficient in strategic partnership management, risk mitigation, and data-based decision-making to achieve business results.

Highest-signal resume keywords

Team ManagementClient Experience EnhancementSales/Bank OperationsEffective CommunicationRisk Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales OperationsData-Based Decision-MakingBudget ManagementPerformance AssessmentProcess Knowledge

Soft Skills

Relationship BuildingCritical ThinkingProblem-SolvingTime ManagementAdaptability

Tools & Technologies

Microsoft Office

Industry Keywords

Financial ServicesMortgage ExperienceRetail ExperienceHospitality ExperienceCompliance Requirements

About the role

Key responsibilities & impact

Manage a team of Financial Center Managers and Relationship Managers
Drive local strategies and tactics for client experience, relationship growth and operational excellence
Work across the organization to develop business knowledge and cultivate one-team partnership
Champion organizational vision and values to drive business results
Communicate, influence and lead through change
Manage time and priorities to maximize impact and reduce variability
Manage risk, mitigate escalations and identify resolutions
Manage strategic partnerships across the organization
Drive the client experience
Demonstrate professionalism, confidence and respect with internal and external stakeholders
Model an inclusive environment for employees and clients
Demonstrate process knowledge, operational excellence, innovation and data-based decision-making
Communicate enterprise decisions, purpose and results and connect them to team strategy
Ensure risk discipline, controls and culture identify, escalate and debate issues
Inspect, coach and provide feedback to improve performance
Manage expenses and budgets aligned with objectives
Assess talent and build bench strength
Deliver business results through prioritization, inspection and delegation

Requirements

What you’ll need

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Effective collaboration and relationship-building with key partners and clients
5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team, or successful completion of the Bank of America Academy-led Market Leadership Development Program
Ability to identify client solutions and resolve problems independently or escalate as needed
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Strong critical thinking and problem-solving skills
Adherence to established processes, laws and regulations
Ability to attract, recruit and retain an effective sales and operations team
Ability to manage time, complexity, priorities, delegation and execution in a fast-paced environment
Ability to interpret performance results and hold others accountable
Flexibility to work weekends and/or extended hours as needed
Travel required; varies depending on geography
Proficient in computer skills and professional programs, such as Microsoft Office
Ability to pass compliance requirements
Minimum education: High School Diploma / GED / Secondary School or equivalent
Desired: financial services experience and industry knowledge
Desired: mortgage, retail and/or hospitality experience
Desired: experience with individual and team goals
Desired: Bachelor’s Degree in related field
Desired: bilingual skills

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Annual discretionary incentive plan eligibility
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs