Business Market Leader

Bank of America

. Manage a team comprised of Financial Center Managers and Relationship Managers .

Posted 9/22/2026full-timeBoca Raton • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams, driving client experience, and ensuring operational excellence. Proficient in strategic partnership management, risk mitigation, and data-based decision-making within the financial services industry.

Highest-signal resume keywords

Team ManagementClient Relationship BuildingOperational ExcellenceSales and Bank OperationsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsRisk ManagementData-Based Decision-MakingBudget ManagementProcess Knowledge

Soft Skills

CollaborationProblem-SolvingTime ManagementCoachingAdaptability

Tools & Technologies

Microsoft Office

Industry Keywords

Financial ServicesMortgageRetailHospitalityCompliance

About the role

Key responsibilities & impact

Manage a team comprised of Financial Center Managers and Relationship Managers
Drive local strategies and tactics around client experience
Deepen and grow client relationships
Ensure operational excellence at market and financial center levels
Work across the organization to develop business knowledge and cultivate one-team partnership
Champion organizational vision and values to drive business results
Communicate, influence and lead through change
Manage time and priorities to maximize impact and reduce variability
Manage risk, mitigate escalations and identify resolutions
Manage strategic partnerships across the organization
Drive the client experience
Demonstrate professionalism, confidence and respect with internal and external stakeholders
Model an inclusive environment for employees and clients
Apply process knowledge, operational excellence, innovation, data-based decision-making and continuous improvement
Communicate enterprise decisions, purpose and results and connect them to team strategy
Ensure risk discipline, controls and culture are in place
Provide inspection, coaching and feedback to improve performance
Manage expenses and budgets in alignment with objectives
Assess talent and build bench strength
Deliver business results through prioritization, inspection and delegation

Requirements

What you’ll need

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Effective collaboration and relationship-building with key partners and clients
5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team; or successful completion of the Bank of America Academy-led Market Leadership Development Program
Ability to identify solutions for clients and resolve problems independently or escalate as needed
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Strong critical thinking and problem-solving skills
Ability to follow established processes and guidelines and comply with applicable laws and regulations
Ability to attract, recruit and retain an effective sales and operations team
Efficient time and capacity management
Ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
Ability to interpret performance results, identify opportunities and hold others accountable
Flexibility to work weekends and/or extended hours as needed
Travel required; varies depending on geography
Proficiency in computer skills and professional programs, such as Microsoft Office
Ability to pass compliance requirements
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Desired: Experience in financial services and knowledge of financial services industry, products and solutions
Desired: Experience in mortgage, retail and/or hospitality
Desired: Experience working with individual and team goals
Desired: Bachelor’s Degree in related field
Desired: Bilingual skills

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
In-office flexibility based on role-specific responsibilities and business needs