Business Support Executive

Bank of America

. Manage administrative support for a Financial Center Channel division, including strategy development, measurement, reporting, and administration .

Posted 10/1/2026full-timeUnited StatesMid-LevelSenior💰 $172,000 - $260,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex strategic initiatives within financial services, with a strong focus on operational metrics, compliance, and risk management. Proven ability to influence stakeholders and execute action plans effectively while managing multiple priorities.

Highest-signal resume keywords

Executive Leadership ExperienceOperational Strategy DevelopmentComplex Project ManagementData Interpretation and Gap AnalysisPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational MetricsComplianceRisk ManagementStrategic Initiative ManagementData AnalysisAction Plan ExecutionPresentation DevelopmentFinancial StewardshipWorkforce PlanningProcess Variability Reduction

Soft Skills

Problem SolvingDecision MakingInfluencing Without AuthorityBuilding PartnershipsCommunication

Industry Keywords

Financial ServicesCustomer ExperienceAuditLoss ManagementBusiness ReadinessMatrixed OrganizationStaffingTraining CompletionDisaster ResponseMarket Visits

About the role

Key responsibilities & impact

Manage administrative support for a Financial Center Channel division, including strategy development, measurement, reporting, and administration
Facilitate and execute the Division business strategy
Evaluate developments and needs, develop recommendations, and translate strategic priorities into actionable plans
Define and facilitate strategies, tactics, measurement, and reporting across the Division
Serve as liaison to business teams and support partners within a matrixed organization
Align messaging and priorities across the Division
Manage the Division Executive’s calendar and align resources to support priorities
Manage expenses and key people processes, including staffing
Oversee risk and training completion, including compliance, new-hire, and initiative training
Oversee Division communications
Conduct in-person market visits as needed
Plan and facilitate staff meetings, offsite meetings, and events
Support disaster and emergency response activities
Liaise among subject matter teams, frontline execution, and Business Readiness
Serve as subject matter expert for assigned projects and initiatives
May manage associates and perform managerial responsibilities including coaching, risk management, financial stewardship, and workforce planning

Requirements

What you’ll need

Five or more years of executive leadership experience in financial services
Strong knowledge of operational metrics and their relationship to Compliance, Audit, Loss Management, risk functions, and Customer Experience
Demonstrated success managing complex strategic initiatives and influencing across lines of business, stakeholders, and control partners
Ability to manage multiple projects and priorities from ideation and socialization through planning, development, and deployment
Experience developing and communicating operational strategies and executing action plans
Experience evaluating management routines to reduce process variability
Ability to interpret data, conduct gap analyses, and develop and execute action plans based on findings
Experience developing and delivering presentations to executive stakeholders
Proven track record of building strong partnerships and influencing at the executive level without direct authority
Performance management experience
Ability to independently solve problems and resolve issues
Strong business judgment and decision-making skills
Ability to travel approximately 20% of the time, including day trips and overnight travel
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Benefits eligible
Access to paid time off
Resources and support to employees
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific considerations