Business Support Lead

Bank of America

. Perform diverse, advanced, and confidential administrative support functions .

Posted 10/14/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced administrative support capabilities, including managing executive communications, coordinating team activities, and ensuring operational efficiency. Proficient in MS Office products and familiar with financial services processes and systems.

Highest-signal resume keywords

Advanced Administrative SupportExecutive CommunicationMS Office ProficiencyFinancial Services ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport PreparationExpense ProcessingWorkflow AnalysisProject Coordination

Soft Skills

Attention to DetailInterpersonal CommunicationTime ManagementProactive ApproachConfidentiality

Tools & Technologies

MS OutlookMS WordMS ExcelMS PowerPointConcurGEP SmartCorporate Travel ServicesMyfacilitiesVisitor Access System

Industry Keywords

Financial ServicesAdministrative SupportProcess ImprovementBusiness ContinuityPersonnel Processes

About the role

Key responsibilities & impact

Perform diverse, advanced, and confidential administrative support functions
Compose, sign, and release routine but somewhat complex correspondence
Relieve management of administrative details
Gather, compile, and report information for departments and executives
Communicate with executives and line management to gather or convey relevant information
Schedule meetings and manage calendars
Coordinate and manage team routines, events, and activities
Process expenses
Manage meetings and events, including facilitation, communications planning and execution, and logistics
Prepare management reports and executive presentations
Support administrative functions for the Division Manager and management team
Analyze operations and identify and resolve workflow issues
Support associate training, service quality, process improvement, business continuity, communications, and personnel processes
Manage personnel, recruiting support, and coordination of certain projects
Gather feedback from team events and routines
Support communication, coordination, and connectivity across the team
Partner with leadership on process improvement, project initiatives, management reporting, and executive presentations
Handle ad hoc requests such as data analysis, business continuity, communications, and personnel processes
Support in-office operational efficiency, including workspace operations, office scheduling, technology tickets, supply management, and floor access

Requirements

What you’ll need

2+ years of experience in a support role
Demonstrated ability to interact with senior-level leaders
Experience in Financial Services is preferred
Accuracy and thoroughness with strong quality-control practices
Ability to work independently, multitask, manage time wisely, and handle confidential and sensitive material with integrity
Excellent attention to detail and organizational skills
Proactive approach with ability to stay focused and maximize time efficiently
Strong executive presence and superior interpersonal communication skills
Proficiency with MS Office Products: Outlook, Word, Excel, and PowerPoint
Knowledge of Bank of America systems including Concur, GEP Smart, Corporate travel services, myfacilities, and visitor access system is desired
Must work 1st shift in the United States of America
40 hours per week

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development