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Business Support Manager
Bank of America. Support the Operations Enablement Executive and leadership team through business management activities, executive routines, governance, financial management, communications, performance reporting, and administrative support .
About the role
Key responsibilities & impact- Support the Operations Enablement Executive and leadership team through business management activities, executive routines, governance, financial management, communications, performance reporting, and administrative support
- Coordinate key priorities, deliverables, and organizational routines
- Lead executive leadership meetings, business reviews, operating reviews, town halls, leadership forums, and related communications
- Manage forward-looking planning and scheduling, complex calendars, meeting logistics, agendas, materials, travel, expenses, records, and follow-up actions
- Coordinate governance routines, executive deliverables, regulatory commitments, and business priorities
- Develop and maintain executive presentations, dashboards, scorecards, and reporting
- Manage budgets, forecasts, expenses, headcount, resource planning, and vendors
- Partner with Risk, Audit, Compliance, Human Resources, Finance, and other support organizations on policies, controls, and governance
- Support organizational communications, recognition programs, employee engagement activities, and events
- Coordinate business continuity planning, inspection readiness, audit support, and preparedness efforts
- Monitor performance metrics to identify trends, risks, and opportunities
- Facilitate coordination across enterprise partners to execute organizational priorities
- Support strategic initiatives, process improvements, and change management
- Manage special projects, executive requests, and ad hoc assignments
- May manage associates and perform managerial responsibilities including coaching, risk management, financial stewardship, talent leadership, and driving business outcomes
Requirements
What you’ll need- 5+ years of experience in business management, operations, governance, program management, executive support, or a related field
- Experience supporting senior leaders and leadership teams within a large, complex organization
- Experience coordinating executive routines, organizational planning activities, business reviews, and leadership reporting
- Experience managing complex planning calendars, scheduling leadership routines, coordinating dependencies, and adjusting timelines as priorities change
- Experience managing budgets, forecasts, expenses, headcount reporting, and resource planning activities
- Experience developing executive presentations, reporting, dashboards, metrics, and business performance reporting
- Experience supporting governance, risk management, audit, compliance, and operational control processes
- Demonstrated ability to build strong partnerships and influence stakeholders across multiple lines of business and support functions
- Strong analytical, organizational, and problem-solving skills
- Strong written and verbal communication skills, including experience preparing executive-level communications and presentations
- Ability to manage multiple priorities and deliver results in a fast-paced, highly regulated environment
- Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
- 1st shift (United States of America)
- 40 hours per week
Benefits
Comp & perks- Industry-leading benefits
- Paid time off
- Resources and support to employees
- Eligibility to participate in the annual discretionary plan
- Annual discretionary award based on individual performance, line of business/group performance and Company success