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Business Support Manager
Bank of America. Produce high-quality presentations and management information for senior management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and organizational skills with a focus on improving operational efficiency and internal processes. Proficient in developing executive-ready communications and presentations, leveraging advanced MS Office skills to synthesize data and drive business insights.
Highest-signal resume keywords
3+ Years Experience In Business ManagementStrong Analytical SkillsAdvanced MS Office SkillsStrong Presentation SkillsRelationship Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ManagementProject ManagementGovernanceOperations ManagementTechnology ManagementData AnalysisReporting DevelopmentExecutive CommunicationPresentation DevelopmentIssue Management
Soft Skills
Effective CommunicationAttention To DetailFlexibilitySelf-StarterTime Management
Tools & Technologies
MS ExcelMS PowerPoint
Certifications & Qualifications
High School DiplomaGEDSecondary School Equivalent
Industry Keywords
Vendor ManagementSPI OversightAuditsComplaints ReviewPolicy ReviewOperational EfficiencyCross-Functional CoordinationExecutive PresenceBusiness ControlsEmployee Engagement
About the role
Key responsibilities & impact- Produce high-quality presentations and management information for senior management
- Serve as primary point of contact for business controls, including vendor management, SPI oversight and controls, issues management, audits/exams, complaints review, and policy/standard reviews
- Research and analyze escalated items, providing detailed responses and subject matter expertise
- Coordinate communication projects such as town halls, off-sites, and employee engagement
- Coordinate ad hoc cross-functional working groups
- Develop relationships with lines of business and key support partners
- Contribute proactively to improving operational efficiency and internal processes
- Complete ad hoc and special projects
Requirements
What you’ll need- 3+ years experience handling multiple facets of an end-to-end business, including financial management, project management, governance, operations and technology management, and executive routine coordination
- Strong analytical skills and investigative mindset
- Ability to use data to enhance efficiency and develop reporting to drive business insights
- Strong partnership and relationship management skills
- Ability to communicate effectively across functions and organizational lines/levels
- Experience managing multiple projects and changing deadlines
- Strong presentation skills
- Strong analytical and organizational skills with attention to detail
- Ability to think strategically and identify opportunities to improve performance efficiency
- Flexibility to adjust to changing or competing priorities
- Ability to decompose complex issues and drive timely decisions
- Excellent written and verbal communication skills and executive presence
- Advanced/Expert MS Office skills, especially Excel and PowerPoint
- Excellent time management and prioritization skills
- Ability to develop executive-ready communications and presentations that synthesize data and tell the story
- Self-starter, high energy, detail oriented, and able to work with minimal supervision
- High School Diploma / GED / Secondary School or equivalent
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and build a career
- Inclusive workplace and career development opportunities