Business Support Manager – Enterprise Transaction Services

Bank of America

. Manage coordination and delivery of diverse administrative functions for a department or line of business .

Posted 10/26/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business management, project management, and workspace planning, with a strong focus on analytical problem-solving and effective communication. Capable of managing competing priorities while ensuring compliance and delivering high-quality results.

Highest-signal resume keywords

Business ManagementProject ManagementWorkspace PlanningAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ControlBudgetingOccupancy PlanningProcess ImprovementData Analysis

Soft Skills

Attention to DetailRelationship ManagementJudgmentProblem-SolvingSelf-Direction

Tools & Technologies

Microsoft ExcelMicrosoft PowerPoint

Industry Keywords

Facilities CoordinationCorporate Real EstateWorkplace StrategyBusiness ContinuityService Quality

About the role

Key responsibilities & impact

Manage coordination and delivery of diverse administrative functions for a department or line of business
Serve as a central point of contact for senior leadership routines and activities
Manage financial control, budgeting and consolidation, personnel processes, audit/compliance, premises, training, service quality, process improvements, business continuity, and communications
Drive ETS workspace planning activities from needs assessment through execution
Maintain and analyze workspace, seating, occupancy, and utilization information
Partner with facilities, real estate, business leaders, and other stakeholders on workspace plans
Coordinate office moves, seating changes, workspace requests, timelines, dependencies, and follow-through
Manage annual and ad hoc workspace-planning activities across teams, locations, and partners
Track deliverables and dependencies, address barriers, and escalate issues
Develop reports, updates, and executive-level presentations
Handle sensitive business, organizational, and employee information with judgment and discretion
Lead or support evolving business management activities and priorities
Lead communication, coordination, and connectivity across the leadership team
Drive team events and routines, including logistics, communications, and feedback
Develop plans for organizational priorities and clarify roles and responsibilities
Partner with reporting and analytics teams to ensure accurate reporting and reduce manual processes
Assist senior executives and teams with engagements, process improvement, and project initiatives
Oversee key deliverables and validate accurate, timely completion

Requirements

What you’ll need

2+ years experience with strong business management and project management skills
2+ years prior experience with workspace planning, occupancy planning, workplace strategy, facilities coordination, corporate real estate, or a related function preferred
Strong planning and organizational skills with exceptional attention to detail
Strong analytical and problem-solving skills
Clear and succinct written and verbal communication skills
Strong relationship management and influencing skills
Sound judgment and discretion when handling sensitive information
Ability to manage competing priorities, changing requirements, and deadlines
Ability to identify barriers, determine when escalation is needed, and drive issues toward resolution
Ability to balance business needs, workplace standards, and organizational priorities
Self-directed and proactive, with ability to operate effectively with limited direction
Proficiency with Microsoft Excel and PowerPoint
Ability to work onsite in accordance with the workplace excellence policy if selected

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific responsibilities and business needs