Business Support Manager II

Bank of America

. Provide operational support for all functional areas within the business .

Posted 10/7/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and organizational skills with a focus on operational efficiency, project management, and effective communication across functions. Capable of developing executive-ready presentations and managing multiple projects while maintaining attention to detail.

Highest-signal resume keywords

3+ Years Experience In Business OperationsAdvanced MS Office SkillsStrong Analytical SkillsProject Management ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ManagementProject ManagementGovernanceOperations ManagementData AnalysisReporting DevelopmentPresentation DevelopmentIssue ManagementVendor ManagementPolicy Review

Soft Skills

Relationship ManagementStrategic ThinkingFlexibilityAttention To DetailTime Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Operational SupportExecutive CoordinationCross-Functional CollaborationInternal Processes ImprovementEmployee Engagement

About the role

Key responsibilities & impact

Provide operational support for all functional areas within the business
Handle routine deliverables and diverse administrative functions
Produce high-quality presentations and management information for senior management
Serve as primary point of contact for business controls, including vendor management, SPI oversight and controls, issues management, audits/exams, complaints review, and policy/standard reviews
Research and analyze escalated items, providing detailed responses and subject matter expertise
Coordinate communication projects such as town halls, off-sites, and employee engagement
Coordinate ad hoc cross-functional working groups
Develop relationships with lines of business and key support partners
Contribute to improving operational efficiency and internal processes
Complete ad hoc and special projects

Requirements

What you’ll need

3+ years experience handling multiple facets of an end-to-end business, including financial management, project management, governance, operations and technology management, and executive routine coordination
Strong analytical skills and investigative mindset
Ability to use data to enhance efficiency and develop reporting to drive business insights
Strong partnership and relationship management skills
Ability to communicate effectively across functions and organizational lines/levels
Experience managing multiple projects and changing deadlines
Strong presentation skills
Strong analytical and organizational skills with attention to detail
Ability to think strategically and identify performance-efficiency improvements
Flexibility to adjust to changing or competing priorities
Ability to decompose complex issues and drive timely decisions
Excellent written and verbal communication skills and executive presence
Advanced/Expert MS Office skills, especially Excel and PowerPoint
Excellent time-management and prioritization skills
Ability to develop executive-ready communications and presentations that synthesize data and tell the story
Self-starter with high energy and attention to detail; ability to work with minimal supervision
High School Diploma / GED / Secondary School or equivalent
Ability to work 1st shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Inclusive workplace with career development opportunities