Business Support Manager II

Bank of America

. Serve as Business Support Manager II to the COO of Global Treasury and Merchant Operations .

Posted 9/28/2026full-timeUnited StatesMid-LevelSenior💰 $102,200 - $158,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in budget analysis, financial management, and process improvement while effectively communicating with senior executives and managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Budget AnalysisFinancial AnalysisProcess ImprovementExecutive CommunicationData-Driven Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BudgetingFinancial AnalysisProcess ImprovementWorkflow OptimizationProject Coordination

Soft Skills

Analytical SkillsProblem-Solving SkillsRelationship-BuildingInfluencing SkillsOrganizational Skills

Tools & Technologies

OutlookExcelSharePointPowerPointTeams

Industry Keywords

Banking PoliciesProgramsProceduresOperational ExcellenceContinuous Improvement

About the role

Key responsibilities & impact

Serve as Business Support Manager II to the COO of Global Treasury and Merchant Operations
Partner with senior executives to drive strategic priorities, business execution, and organizational effectiveness
Execute leader priorities by translating direction into actions and deliverables
Establish and manage procedures governance, ownership, and routine reviews across GTMO
Communicate enterprise and business-level decisions, purpose, results, strategy, priorities, and contributions
Drive process knowledge, operational excellence, innovation, simplicity, data-based decision-making, and continuous improvement
Coordinate leadership routines, meetings, and events, including agendas, materials, logistics, action items, and follow-up communications
Deliver assigned responsibilities accurately, timely, and in alignment with established priorities and standards
Model an inclusive environment aligned to Great Place to Work goals
Lead administrative functions including budget analysis, operations analysis, workflow issue resolution, associate training, service quality, and process improvement
Research and resolve personnel, audit, and budget issues and interpret bank programs and policies
Direct workflow activities as needed

Requirements

What you’ll need

Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams
Budgeting, financial analysis, and expense management
Strong analytical and problem-solving skills
Process improvement and workflow optimization experience
Project coordination and organizational skills
Executive communication and stakeholder management
Ability to manage multiple priorities and deliver results
Knowledge of banking policies, programs, and procedures
Data-driven decision-making capabilities
Experience supporting senior executives or large organizations
Experience and/or mastery of AI/CoPilot usage
Experience supporting geographically dispersed teams
Strong relationship-building and influencing skills
Ability to lead in a complex, fast-paced environment

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Annual discretionary incentive award based on individual, line of business/group, and company performance
Paid time off
Resources and support to make an impact
Benefits eligibility