Business Support Manager II

Bank of America

. Lead a portfolio of strategic initiatives aligned to CFO COO & Governance priorities .

Posted 11/2/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading strategic initiatives and driving organizational effectiveness through process optimization and stakeholder engagement. Proficient in executive communication and managing complex projects within a matrixed environment.

Highest-signal resume keywords

Business ManagementStrategic Initiative LeadershipOrganizational Change ManagementExecutive CommunicationProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementOperations ManagementAnalytical SkillsDecision-Making SkillsProcess Optimization

Soft Skills

Influencing SkillsRelationship BuildingProblem-Solving SkillsAdaptabilityCollaboration

Tools & Technologies

PowerPointExcel

Industry Keywords

GovernanceWorkforce PlanningOperational ExcellenceEmployee ExperienceStakeholder Engagement

About the role

Key responsibilities & impact

Lead a portfolio of strategic initiatives aligned to CFO COO & Governance priorities
Translate executive objectives into actionable plans and ensure successful delivery of business outcomes
Serve as a trusted advisor to senior leadership, providing strategic insights, recommendations, and decision support
Drive business management activities, including workforce planning, governance routines, leadership forums, organizational effectiveness initiatives, and operational priorities
Partner with leadership teams, Centers of Excellence, Human Resources, Operational Excellence, and stakeholders
Lead employee experience and organizational effectiveness initiatives using employee feedback and workforce insights
Champion operational excellence and transformation through process optimization, standardization, automation, and continuous improvement
Develop executive-level communications, presentations, and reporting for senior leadership and stakeholders
Establish and maintain governance and execution frameworks
Identify risks, dependencies, and opportunities while driving accountability and change adoption across multiple workstreams

Requirements

What you’ll need

5+ years of experience in business management, strategy, project/program management, operations, consulting, or related disciplines
Proven ability to lead complex initiatives and deliver results in a large, matrixed organization
Strong executive communication and presentation skills, including preparing materials for senior leaders
Ability to influence stakeholders across multiple functions and levels without direct authority
Experience driving organizational change, process improvement, and operational excellence initiatives
Strong analytical, problem-solving, and decision-making skills
Demonstrated success managing multiple priorities in a fast-paced environment
Proven ability to build effective relationships and partnerships across diverse stakeholder groups
Advanced PowerPoint and Excel proficiency
Bachelor's degree or equivalent experience in Business, Finance, Accounting, Management, or related field
1st shift availability

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
In-office culture supporting collaboration, engagement, and career development
40 hours per week