Business Support Manager II – CTI Mainframe Services

Bank of America

. Serve as a trusted advisor and strategic partner to Mainframe Services leadership .

Posted 9/25/2026full-timeUnited StatesSeniorLead💰 $124,900 - $181,100 per yearWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor and strategic partner to Mainframe Services leadership
Provide integrated oversight across financial forecasting, workforce planning, resource management, hiring strategy, governance, communications, and organizational effectiveness
Lead annual planning, workforce strategy, and financial management routines
Act as a strategic integrator across Mainframe, iSeries, Enterprise Batch, and partner organizations
Identify risks, opportunities, dependencies, and constraints and develop mitigation strategies
Partner with Finance, Human Resources, Talent Acquisition, and senior leaders on workforce investment, resource allocation, and organizational planning
Analyze financial, workforce, and operational data to provide actionable insights and support executive decision-making
Lead strategic initiatives improving operational effectiveness, organizational performance, and business results
Drive governance, operational discipline, enterprise policy adherence, controls, and risk management practices
Develop executive-level presentations, communications, business reviews, and leadership materials
Build partnerships across CTI and enterprise functions to execute organizational priorities
Manage diverse administrative functions for a large, complex department or line of business, including budgeting, personnel processes, audit/compliance, training, service quality, process improvement, business continuity, and communications
Consult with senior management to evaluate methods and implement changes and improvements
Lead support and administrative functions and may manage teams or managers

Requirements

What you’ll need

8+ years of experience in business management, COO support, strategic operations, workforce planning, project management, financial management, or related disciplines
Demonstrated experience supporting senior leaders and influencing outcomes across highly matrixed organizations
Strong financial management experience, including budgeting, forecasting, workforce planning, and business performance analysis
Proven ability to translate strategy into actionable plans and drive successful execution across multiple priorities
Exceptional executive communication and presentation development skills
Strong analytical and problem-solving abilities with experience developing recommendations from complex data and business challenges
Ability to anticipate risks, identify opportunities, and drive solutions independently
Experience leading cross-functional initiatives and building strong stakeholder relationships
Advanced Microsoft Office skills, including Excel and PowerPoint
Strong executive presence, organizational skills, attention to detail, and ability to operate effectively in a fast-paced environment
Global Technology experience
Knowledge of Mainframe, iSeries, Enterprise Batch, or related critical infrastructure platforms
Experience supporting infrastructure, engineering, or technology organizations
Experience supporting financial management, workforce strategy, governance, portfolio management, and executive operating routines
Working knowledge of Bank policies, programs, and procedures
Experience supporting organizational transformation, operating model evolution, or large-scale workforce initiatives
Experience managing multiple facets of an end-to-end business, including financial management, workforce planning, governance, operational excellence, communications, and strategic execution

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Benefits eligible
Paid time off
Resources and support to employees
In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact