Business Support Manager II

Bank of America

. Manages diverse administrative functions for a large, complex department or complete regional or national line of business .

Posted 9/28/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business operations and administrative management, with a strong focus on budgeting, financial analysis, and process improvement. Proven ability to lead teams, manage multiple priorities, and communicate effectively with senior executives and stakeholders.

Highest-signal resume keywords

Business Operations ManagementBudgeting And Financial AnalysisProcess ImprovementExecutive CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingFinancial AnalysisExpense ManagementProcess ImprovementWorkflow OptimizationProject CoordinationData-Driven Decision-MakingAnalytical Skills

Soft Skills

Problem-SolvingRelationship-BuildingInfluencing SkillsAdaptabilityCommitment To Inclusion

Industry Keywords

Banking PoliciesAudit ComplianceService QualityBusiness ContinuityStakeholder Management

About the role

Key responsibilities & impact

Manages diverse administrative functions for a large, complex department or complete regional or national line of business
Oversees financial control, budgeting and consolidation, personnel processes, audit/compliance, premises, project coordination, associate training, service quality, process improvement, business continuity, or communications
Consults with senior management to evaluate methods and develop strategies for changes and improvements
Manages support and administrative functions for a large local department
Analyzes budgets and operations, resolves workflow issues, supports associate training, and drives service quality and process improvement
Resolves personnel, audit, and budget issues by researching and analyzing unusual problems
Administers bank programs and policies and provides interpretation to the department
May direct workflow activities and manage a relatively large team, including managers
Executes leader priorities with operational rigor and translates direction into actions and deliverables
Coordinates leadership routines, meetings, and events, including agendas, materials, logistics, action items, and follow-up communications
Develops and delivers accurate, timely communications and stakeholder summaries
Leads employee engagement plans, recognition programs, surveys, logistics, participation tracking, and reporting
Identifies issues, risks, and process gaps; implements practical solutions and escalates complex issues appropriately
Adapts plans to changing priorities and business needs while maintaining quality and organizational focus

Requirements

What you’ll need

Business operations and administrative management experience
Budgeting, financial analysis, and expense management
Strong analytical and problem-solving skills
Process improvement and workflow optimization experience
Project coordination and organizational skills
Executive communication and stakeholder management
Ability to manage multiple priorities and deliver results
Knowledge of banking policies, programs, and procedures
Data-driven decision-making capabilities
Experience supporting senior executives or large organizations
Continuous improvement mindset
Strong relationship-building and influencing skills
Cross-functional collaboration experience
Ability to lead in a complex, fast-paced environment
Commitment to fostering an inclusive workplace
Experience supporting geographically dispersed teams
Ability to work 1st shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Inclusive workplace and career development opportunities