Business Support Manager II – Enterprise Transaction Services Business Controls

Bank of America

. Support the Business Controls Executive and leadership team within the Enterprise Transaction Services COO organization .

Posted 10/26/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business management disciplines, including financial management, governance, and project management, while effectively partnering with risk and compliance teams. Proven ability to develop executive-ready communications and presentations, manage multiple priorities, and improve operational processes.

Highest-signal resume keywords

Business ManagementRisk And Control KnowledgeExecutive PresenceAnalytical SkillsRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ManagementGovernanceProject ManagementProcess ImprovementOperational EffectivenessAnalytical SkillsDecision-MakingPresentation DevelopmentOrganizational ReportingVendor Management

Soft Skills

Influencing SkillsAttention To DetailSelf-DirectedProactivePlanning Skills

Tools & Technologies

Microsoft PowerPointMicrosoft Excel

Industry Keywords

Risk ManagementComplianceBusiness ControlsOperational RiskEmployee Engagement

About the role

Key responsibilities & impact

Support the Business Controls Executive and leadership team within the Enterprise Transaction Services COO organization
Prepare executives and leadership for meetings and engagements with relevant materials, context, and key matters
Develop executive-ready presentations, risk and business updates, and communications
Partner with Global Compliance and Operational Risk and other risk, control, and support partners
Research and analyze complex or escalated matters and develop insights and recommendations
Coordinate Business Controls risk and governance routines, strategic objectives, and leadership priorities
Support issues management, audits and exams, policy and standard reviews, complaints, vendor management, and other risk and control processes
Build relationships across the organization to influence outcomes and resolve issues
Lead or coordinate cross-functional working groups and projects
Lead staff meetings, communications, town halls, off-sites, and employee engagement activities
Support financial management, personnel processes, organizational reporting, and business management deliverables
Improve processes, reporting, governance, controls, and operational effectiveness

Requirements

What you’ll need

3+ years experience with business management disciplines including financial management, personnel processes, governance, project management, organizational routines, and employee engagement
2+ years experience operating in a risk- and control-focused environment, with strong risk and control knowledge
Ability to effectively partner with risk, compliance, control, and business teams
Strong executive presence
Ability to prepare senior leaders for key meetings, decisions, and engagements
Ability to develop polished, executive-ready communications and presentations
Strong analytical and investigative skills
Strong judgment and decision-making skills
Strong relationship management and influencing skills
Ability to manage multiple priorities and changing business needs
Strong planning and organizational skills with exceptional attention to detail
Ability to improve processes, governance, and controls
Self-directed and proactive, with ability to take ownership and follow through
Advanced proficiency with Microsoft PowerPoint and Excel

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
In-office flexibility based on role-specific responsibilities and business needs