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Business Support Manager II – Enterprise Transaction Services Business Controls
Bank of America. Lead and develop experienced Band 4 and Band 5 FLU Business Managers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and people management skills, with a focus on developing talent, managing performance, and driving accountability. Proficient in executive communication and relationship management, with the ability to connect organizational priorities and improve collaboration across teams.
Highest-signal resume keywords
Business Management ExperiencePeople Leadership ExperienceExecutive PresenceRelationship Management SkillsMicrosoft PowerPoint Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business ManagementPerformance ManagementTalent DevelopmentStrategic PlanningCritical ThinkingProblem-SolvingOrganizational SkillsBudget ManagementData Management
Soft Skills
CoachingInfluencingCommunication SkillsSelf-DirectedProactive
Tools & Technologies
Microsoft Excel
Industry Keywords
Executive LeadershipSuccession PlanningCollaborationOrganizational NeedsBusiness Outcomes
About the role
Key responsibilities & impact- Lead and develop experienced Band 4 and Band 5 FLU Business Managers
- Set team direction and expectations, coach employees, manage performance, develop talent, and support succession planning
- Bring Business Managers together to share best practices, identify common needs, and continuously improve
- Maintain broad understanding of ETS priorities and connect work and opportunities across the organization
- Partner with ETS executives and senior leaders to establish priorities and convert strategic objectives into actions and deliverables
- Lead and improve ETS Executive and SLT routines, leadership meetings, partner engagements, site visits, planning sessions, and business reviews
- Anticipate organizational needs, risks, dependencies, and opportunities requiring leadership attention
- Develop executive presentations, communications, and leadership materials
- Drive ETS and Global Operations initiatives across multiple leaders and teams
- Build relationships and influence partners to resolve issues and align priorities
- Serve as trusted advisor and thought partner to executive leadership
- Improve the Business Support Manager organization and ETS leadership routines
- Lead or support time-sensitive initiatives and special projects
- Manage risk, processes, data, budgets, talent, and business outcomes
Requirements
What you’ll need- 5+ years of business management or related experience
- 3+ years of demonstrated people leadership experience through direct management and/or significant responsibility for leading, coaching, developing, and driving accountability through others
- Experience managing performance, establishing expectations and accountability, developing experienced professionals, building teams, and supporting talent and succession planning
- Experience directly supporting and partnering with senior executives and leadership teams in a large, complex organization
- Strong executive presence, judgment, discretion, and business acumen
- Ability to connect priorities across an organization and improve collaboration
- Strong critical thinking and problem-solving skills
- Ability to lead across organizational lines without direct authority
- Strong relationship management and influencing skills
- Ability to anticipate needs, manage competing priorities, and escalate issues appropriately
- Excellent written and verbal communication skills
- Strong planning, prioritization, organizational skills, and attention to detail
- Self-directed and proactive
- Strong proficiency with Microsoft PowerPoint and Excel
- Ability to work onsite in accordance with the workplace excellence policy if selected
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- Inclusive workplace and career development opportunities
- In-office flexibility based on role-specific responsibilities and business needs