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Business Support Manager II – Enterprise Transaction Services Business Controls
Bank of America. Lead and develop experienced Band 4 and Band 5 FLU Business Managers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and people management skills, with a focus on developing talent, managing performance, and driving accountability. Proficient in executive communication and relationship management, with the ability to connect organizational priorities and improve collaboration across teams.
Highest-signal resume keywords
Business Management ExperiencePeople Leadership ExperienceExecutive Communication SkillsRelationship Management SkillsCritical Thinking and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementTalent DevelopmentBudget ManagementData-Based Decision MakingOrganizational Planning
Soft Skills
CoachingInfluencingProactive OwnershipAttention to DetailCollaboration
Tools & Technologies
Microsoft PowerPointMicrosoft Excel
Industry Keywords
Enterprise Transaction ServicesExecutive PresenceStrategic PlanningBusiness ReviewsLeadership Meetings
About the role
Key responsibilities & impact- Lead and develop experienced Band 4 and Band 5 FLU Business Managers
- Set team direction and expectations, coach employees, manage performance, develop talent, and plan succession
- Bring Business Managers together to share best practices, identify common needs, and continuously improve
- Understand priorities across Enterprise Transaction Services and connect work and opportunities across the organization
- Partner with ETS executives and senior leaders to establish priorities and turn strategic objectives into actions and deliverables
- Lead and improve executive and Senior Leadership Team routines, leadership meetings, partner engagements, site visits, strategic planning sessions, and business reviews
- Anticipate organizational needs and escalate emerging priorities, risks, dependencies, and opportunities
- Develop executive presentations, communications, and leadership materials
- Drive ETS and Global Operations initiatives across multiple leaders and teams
- Build relationships and influence partners to resolve issues and align priorities
- Serve as trusted advisor and thought partner to executive leadership
- Improve the effectiveness of the Business Support Manager organization and ETS leadership routines
- Lead or support time-sensitive initiatives and special projects
- Manage budgets and expenses, risk controls, processes, data-based decision making, and business outcomes
Requirements
What you’ll need- 5+ years of business management or related experience
- 3+ years of demonstrated people leadership experience through direct management and/or significant responsibility for leading, coaching, developing, and driving accountability through others
- Demonstrated ability to manage performance, establish expectations and accountability, develop experienced professionals, build strong teams, and support talent and succession planning
- Experience directly supporting and partnering with senior executives and leadership teams in a large, complex organization
- Strong executive presence, judgment, discretion, and business acumen
- Ability to connect organizational priorities and identify opportunities to improve collaboration
- Strong critical thinking and problem-solving skills
- Ability to lead work across organizational lines without direct authority
- Strong relationship management and influencing skills
- Ability to anticipate needs, manage competing priorities, and determine when escalation is required
- Excellent written and verbal communication skills, including executive-ready presentations and communications
- Strong planning, prioritization, and organizational skills with attention to detail
- Self-directed and proactive, with ownership and follow-through
- Strong proficiency with Microsoft PowerPoint and Excel
- Must work onsite if required under the workplace excellence policy when selected
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and build a career
- Inclusive workplace and career development opportunities