Business Support Manager II – Enterprise Transaction Services, Business Controls

Bank of America

. Support the Business Controls Executive and leadership team within the Enterprise Transaction Services COO organization .

Posted 10/26/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business management disciplines, including financial management, governance, and project management, while effectively preparing senior leaders for key engagements. Exhibits strong analytical skills and the ability to improve processes and controls within a risk-focused environment.

Highest-signal resume keywords

Business ManagementRisk And Control KnowledgeExecutive CommunicationAnalytical SkillsRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ManagementGovernanceProject ManagementProcess ImprovementAnalytical SkillsDecision-MakingOrganizational ReportingRisk Management

Soft Skills

Executive PresenceInfluencing SkillsAttention To DetailSelf-DirectedProactive

Tools & Technologies

Microsoft PowerPointMicrosoft Excel

Industry Keywords

Risk ManagementGovernanceBusiness ControlsEmployee EngagementVendor Management

About the role

Key responsibilities & impact

Support the Business Controls Executive and leadership team within the Enterprise Transaction Services COO organization
Prepare executives and leadership for key meetings and engagements with relevant materials, context, and matters requiring attention
Develop executive-ready presentations, risk and business updates, and communications
Partner with GCOR and other risk, control, and support partners
Research and analyze complex or escalated matters and develop insights and recommendations
Coordinate Business Controls risk and governance routines, strategic objectives, and leadership priorities
Support issues management, audits and exams, policy and standard reviews, complaints, vendor management, and other risk and control processes
Build relationships across the organization to influence outcomes and resolve issues
Lead or coordinate cross-functional working groups and projects
Lead staff meetings, communications, town halls, off-sites, and employee engagement activities
Support financial management, personnel processes, organizational reporting, and other business management deliverables
Improve processes, reporting, governance, controls, and operational effectiveness

Requirements

What you’ll need

3+ years experience with business management disciplines including financial management, personnel processes, governance, project management, organizational routines, and employee engagement
2+ years experience operating in a risk- and control-focused environment
Strong risk and control knowledge
Ability to partner effectively with risk, compliance, control, and business teams
Strong executive presence
Ability to prepare senior leaders for key meetings, decisions, and engagements
Ability to develop polished, executive-ready communications and presentations
Strong analytical and investigative skills
Strong judgment and decision-making skills
Strong relationship management and influencing skills
Ability to manage multiple priorities and changing business needs
Strong planning and organizational skills with exceptional attention to detail
Ability to identify opportunities to improve processes, governance, and controls
Self-directed and proactive
Advanced proficiency with Microsoft PowerPoint and Excel

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific responsibilities and business needs