Centralized Operations Manager

Bank of America

. Lead, coach, and develop Operations Analysts aligned to assigned regions .

Posted 10/30/2026full-timeUnited StatesMid-LevelSenior💰 $134,600 - $172,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and people management skills, with a focus on developing Operations Analysts and driving operational excellence. Proficient in data-driven decision making, risk management, and effective communication across multiple organizational levels.

Highest-signal resume keywords

People Management ExperienceData-Driven Decision MakingProject Management ExperienceOperational Risk UnderstandingEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance ManagementProcess ImprovementOperational FrameworksBudget ManagementCompliance ActivitiesChange ManagementPerformance MonitoringOperational Strategy ExecutionEfficiency Identification

Soft Skills

Relationship ManagementCollaborationAdaptabilityTime ManagementCoaching

Tools & Technologies

Microsoft OfficeData Metrics ToolsPerformance Reporting Tools

Industry Keywords

Operational StandardsRisk ManagementComplianceStakeholder EngagementMatrix Environment

About the role

Key responsibilities & impact

Lead, coach, and develop Operations Analysts aligned to assigned regions
Drive the evolution and elevation of the Operations Analyst operating model
Reinforce standardized practices, tools, and accountability across regions
Partner with Regional Operations Managers, Region Executives, and Performance Managers
Translate national operational strategies, policies, and initiatives into consistent field execution
Provide performance management, inspection, and feedback to Operations Analysts
Identify trends, gaps, and opportunities using data, metrics, and field insights
Escalate and influence resolution of operational issues
Ensure adherence to enterprise process, risk, and control standards
Support audit, risk, and compliance activities, including preparation, response, and remediation
Collaborate with Risk, Compliance, Business Controls, and enterprise partners
Contribute to stakeholder materials, reporting, and operational insights for leadership decision-making
Model inclusion and support company Great Place to Work goals
Manage processes, data, expenses, budgets, talent, and business outcomes where applicable

Requirements

What you’ll need

5+ years of people management experience
Experience managing large geography
Up to 60% travel required
Ability to build trusted relationships with key partners/clients
Ability to be a change agent and work in a fast-paced environment
Ability to assess and learn partners’ businesses, priorities, and challenges followed by execution
Ability to attract, recruit, and retain an effective operations team
Good judgment and experience to make timely and effective decisions
Effective communication at all levels
Ability to communicate strategic business plans and tactical goals to team members
Strong work ethic and focus on results
Effective collaboration in a matrix environment
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances
Effective time management and ability to organize, prioritize, and perform multiple tasks simultaneously
Proficiency in computer skills and professional programs, such as Microsoft Office
Ability to assess end-to-end processes across multiple business units
Ability to identify opportunities for efficiency and standardization
Ability to influence senior stakeholders to adopt best practices
Understanding of operational, regulatory, and reputational risks
Strong analytical, problem-solving, and conceptual thinking skills
Project management experience
Experience with enterprise operational, process, and control frameworks
Effective communication across multiple organizational levels
Ability to manage competing priorities in a fast-paced environment
People leadership, coaching, and performance management capabilities
Experience leading through organizational or operating model change
Strong partnership and relationship management skills
Data-driven decision making and performance monitoring
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Discretionary incentive eligible
Eligible to participate in the annual discretionary plan
Industry-leading benefits
Paid time off
Resources and support to employees
40-hour work week