Centralized Operations Manager

Bank of America

. Lead, coach, and develop Operations Analysts aligned to assigned regions .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $134,600 - $172,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and people management skills, with a focus on operational excellence, risk management, and data-driven decision-making. Capable of building trusted relationships and effectively communicating strategic objectives across multiple organizational levels.

Highest-signal resume keywords

People ManagementRisk ManagementData-Driven Decision MakingOperational ExcellenceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementBusiness Operations ManagementPerformance ManagementAnalytical SkillsIssue ManagementControl FrameworksOperational StrategiesBudget ManagementChange ManagementCompliance Activities

Soft Skills

Effective CommunicationRelationship ManagementCollaborationTime ManagementJudgment

Tools & Technologies

Microsoft Office

Industry Keywords

Operational RigorRisk DisciplineContinuous ImprovementStakeholder EngagementAudit Compliance

About the role

Key responsibilities & impact

Lead, coach, and develop Operations Analysts aligned to assigned regions
Drive the evolution and elevation of the Operations Analyst operating model
Reinforce standardized practices, tools, and accountability across regions
Partner with Regional Operations Managers, Region Executives, and Performance Managers on regional priorities
Translate national operational strategies, policies, and initiatives into consistent field execution
Provide performance management, inspection, and feedback to Operations Analysts
Reinforce operational rigor, risk discipline, and continuous improvement
Identify trends, gaps, and opportunities using data, metrics, and field insights
Escalate issues and influence resolution as appropriate
Ensure adherence to enterprise process, risk, and control standards
Support audit, risk, and compliance activities, including preparation, response, and remediation follow-through
Collaborate with Risk, Compliance, Business Controls, and enterprise partners
Contribute to stakeholder materials, reporting, and operational insights for regional and national leadership decision-making
Model an inclusive environment for employees and clients
Demonstrate process knowledge, operational excellence, innovation, and data-based decision-making
Communicate enterprise decisions, purpose, and results
Ensure risk discipline, controls, and risk culture are in place
Provide inspection, coaching, and feedback to improve performance
Manage expenses and budgets in alignment with objectives
Assess talent and build bench strength
Deliver business results through prioritization, inspection, and delegation

Requirements

What you’ll need

5+ years of people management experience
Experience managing large geography
Up to 60% travel required
Ability to build trusted relationships with key partners/clients
Ability to be a change agent and work in a fast-paced environment
Ability to assess and learn partners’ business, priorities, and challenges followed by execution
Ability to attract, recruit and retain an effective operations team
Good judgment and experience to make timely and effective decisions
Effective communication at all levels
Ability to communicate strategic business plans and tactical goals to team members
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Ability to collaborate effectively in a matrix environment
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances
Effective time management and ability to organize, prioritize, and perform multiple tasks simultaneously
Proficiency in computer skills and professional programs, such as Microsoft Office
Influence
Issue Management
Policies, Procedures, and Guidelines
Process Management
Risk Management
Business Operations Management
Customer and Client Focus
Decision Making
Executive Presence
Leadership Development
Ability to assess end-to-end processes across multiple business units
Ability to identify opportunities for efficiency and standardization
Ability to influence senior stakeholders to adopt best practices
Control-focused mindset with understanding of operational, regulatory, and reputational risks
Ability to work in a team environment with a focus on high-quality execution
Strong analytical, problem-solving, and conceptual thinking skills
Project management
Experience with enterprise operational, process, and control frameworks
Effective communication across multiple organizational levels
Ability to manage competing priorities in a fast-paced environment
People leadership, coaching, and performance management capabilities
Experience leading through organizational or operating model change
Strong partnership and relationship management skills
Data-driven decision making and performance monitoring
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Discretionary incentive eligible
Eligible to participate in the annual discretionary plan
Benefits eligible
Paid time off
Resources and support for employees
Opportunities to learn, grow, and make an impact
Inclusive workplace and support for teammates’ physical, emotional, and financial wellness
Recognition and rewards for performance