Change Operations Analyst

Bank of America

. Manage and prioritize multiple tasks and assignments for the team .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $92,100 - $160,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology change management and production change operations, with a strong focus on incident, problem, and change data analysis. Capable of providing leadership and mentorship while ensuring compliance and effective communication across teams.

Highest-signal resume keywords

Technology Change ManagementServiceNow ExperienceIncident, Problem, and Change Data AnalysisLeadership and MentorshipChange-Management Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementData AnalysisScheduling Conflict IdentificationRisk AssessmentProcess Improvement

Soft Skills

CollaborationWritten CommunicationAttention to DetailJudgmentPrioritization

Tools & Technologies

ServiceNowDashboardsMonitoring ToolsReporting Tools

Industry Keywords

Change OperationsCompliance ActivitiesIncident ManagementProblem ManagementChange Review Meetings

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage and prioritize multiple tasks and assignments for the team
Track tasks and tickets in systems of record and ensure enterprise SLAs are met
Create on-call rotation schedules and ensure support for off-hours, weekends, and release windows
Participate in defect, incident, problem, and change review meetings and release activities
Provide escalation support for team members, peers, and partner teams
Serve as leadership point of contact for triage of high-priority incidents or consulting engagements
Perform responsibilities of applicable Specialist I and II roles
Establish alerts, monitoring, dashboards, and processes for new projects and initiatives
Participate in resource interviews and onboarding
Perform access reviews and compliance activities
Serve as delegate for administrative processes
Provide leadership, mentorship, and direction to team members
Communicate complex technical and analytical results to senior management and line-of-business partners

Requirements

What you’ll need

Five years experience in technology change management or production change operations
Ability to assess change records for consistency across risk, impact, scope, schedule, implementation, backout, and validation
Working knowledge of approval paths and distinction between readiness review and accountable approval
Experience with ServiceNow or a comparable enterprise change-management platform
Ability to identify scheduling conflicts and dependencies across application and infrastructure teams using Incident, Problem, and Change data
Ability to interpret change data, identify exceptions and trends, and communicate findings accurately
Strong collaboration, written communication, documentation, judgment, attention to detail, and prioritization skills
Desired: Experience developing or using change-management reports, dashboards, or scorecards
Desired: Strong spreadsheet and data-analysis skills, including source validation and concise presentation of findings
Desired: Ability to translate recurring review findings into practical guidance, controls, reporting, or process improvements
Desired: Familiarity with customer-facing impacts, outages, route-away considerations, critical applications, and recovery scenarios
Desired: Experience reviewing ChangeCon or blackout considerations
Desired: Experience working across technology portfolios while balancing consistent governance with domain needs
1st shift (United States of America)
40 hours per week

Benefits

Comp & perks

In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support to employees
Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness