Channel Integration Manager

Bank of America

. Partner with Financial Center leadership to provide holistic oversight, coaching and support for teammates responsible for inbound sales calls .

Posted 11/9/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume client interactions and employee performance within a financial center or call center environment. Proven ability to lead teams, drive operational excellence, and enhance client care while ensuring compliance with industry regulations.

Highest-signal resume keywords

Financial Center Leadership ExperiencePeople Management ExperienceBilingual Spanish ProficiencyStrong Communication SkillsOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingCollaborationEmployee EngagementChange ManagementPerformance Management

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Client SolutionsRisk ManagementCompliance TrainingProcess ImprovementsPerformance Metrics

About the role

Key responsibilities & impact

Partner with Financial Center leadership to provide holistic oversight, coaching and support for teammates responsible for inbound sales calls
Onboard, upskill, and develop employee performance
Drive cross-channel communication, monitor controls, and improve processes within the financial center channel
Execute Line of Business priorities and strategies through key initiatives, process improvements, and procedural changes
Coach and manage employees through inspections, action planning, and documentation
Track compliance training completion and support ongoing development
Drive employee engagement and inclusion activities, including hiring and retention
Manage competing business and administrative priorities to optimize productivity and performance metrics
Handle escalated and complex client inquiries and requests in compliance with industry regulations and bank procedures
Use call listening and performance data to strengthen teammate performance, enhance client care, support responsible growth, and mitigate risk

Requirements

What you’ll need

Experience managing high-volume client interactions and employee performance
Financial Center or call center leadership experience
Ability to lead a large team of up to 25 indirect reports
Strong communication and collaboration skills in a matrixed environment
Ability to manage competing priorities, lead through change, and deliver results
Experience supporting operational excellence, risk management, and responsible growth through needs-based client solutions and relationship deepening
2+ years of people management experience
Bilingual Spanish proficiency (desired)
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Flexible work arrangements based on role-specific responsibilities and business needs
40 hours per week