Channel Integration Manager

Bank of America

. Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls .

Posted 11/12/2026full-timeUnited StatesJuniorMid-Level💰 $82,000 - $114,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume client interactions and employee performance while driving operational excellence and risk management. Proficient in coaching, onboarding, and developing teams to enhance productivity and achieve business objectives.

Highest-signal resume keywords

Financial Center Leadership ExperiencePeople Management ExperienceBilingual Spanish ProficiencyStrong Communication SkillsOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Performance ManagementProcess ImprovementCompliance Training TrackingClient Solutions DevelopmentRisk Management

Soft Skills

CoachingCollaborationChange ManagementEmployee EngagementTalent Mobility

Certifications & Qualifications

High School DiplomaGEDSafe Act Compliance

Industry Keywords

Inbound Sales CallsCross-Channel CommunicationClient InquiriesMatrixed EnvironmentPerformance Metrics

About the role

Key responsibilities & impact

Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls
Onboard, upskill, and develop employee performance
Drive cross-channel communication, monitor controls, and implement process improvements
Execute Line of Business priorities and strategies through key initiatives and procedural changes
Coach and manage employees through inspections, action planning, and documentation
Track compliance training completion and support ongoing development
Drive employee engagement, inclusion, hiring, retention, and talent mobility activities
Manage competing business and administrative priorities to optimize productivity and performance metrics
Handle escalated and complex client inquiries in compliance with regulations and bank procedures
Use call listening and performance data to strengthen teammate performance, enhance client care, support responsible growth, and mitigate risk

Requirements

What you’ll need

Experience managing high-volume client interactions and employee performance
Financial Center or call center leadership experience
Ability to lead a large team of up to 25 indirect reports
Strong communication and collaboration skills in a matrixed environment
Ability to manage competing priorities, lead through change, and deliver results
Experience supporting operational excellence, risk management, and responsible growth through needs-based client solutions and relationship deepening
High School Diploma / GED / Secondary School or equivalent
FDIC and Safe Act/Loan Originators hiring restrictions apply
2+ years of people management experience (desired)
Bilingual Spanish proficiency (desired)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Physical, emotional, and financial wellness support
Opportunities to learn, grow, and build a career
Annual discretionary incentive award eligibility
Paid time off
Resources and support to make an impact