Channel Integration Manager

Bank of America

. Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $82,000 - $114,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume client interactions and employee performance within a financial center or call center environment. Proven ability to lead teams, drive operational excellence, and enhance employee engagement while ensuring compliance with regulations.

Highest-signal resume keywords

Financial Center Leadership ExperienceEmployee Performance ManagementRisk ManagementStrong Communication SkillsOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CoachingCollaborationChange ManagementProblem Solving

Industry Keywords

Client SolutionsCompliance TrainingProcess ImprovementsEmployee EngagementTalent MobilityInbound Sales CallsPerformance MetricsCross-Channel CommunicationEscalated Client InquiriesMatrixed Environment

About the role

Key responsibilities & impact

Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls
Onboard, upskill, and develop employee performance
Drive cross-channel communication
Monitor controls to reduce risk and improve processes within the financial center channel
Execute Line of Business priorities and strategies through key initiatives, process improvements, and procedural changes
Coach and manage employees through inspections, action planning, and documentation
Track compliance training completion and support ongoing development
Drive employee engagement, inclusion, hiring, retention, and talent mobility activities
Manage competing business and administrative priorities to optimize productivity and performance metrics
Handle escalated and complex client inquiries by researching and resolving concerns in compliance with regulations and bank procedures
Use call listening and performance data to strengthen teammate performance, enhance client care, support responsible growth, and mitigate risk

Requirements

What you’ll need

Experience managing high-volume client interactions and employee performance
Financial Center or call center leadership experience
Ability to lead a large team of up to 25 indirect reports
Strong communication and collaboration skills in a matrixed environment
Ability to manage competing priorities, lead through change, and deliver results
Experience supporting operational excellence, risk management, and responsible growth through needs-based client solutions and relationship deepening
Minimum education: High School Diploma / GED / Secondary School or equivalent
1st shift availability
40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Physical, emotional, and financial wellness support
Opportunities to learn, grow, and make an impact
Annual discretionary incentive award based on individual, line of business/group, and company performance
Paid time off
Resources and support to contribute to business and community impact