Channel Integration Manager

Bank of America

. Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $82,000 - $114,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume client interactions and employee performance while driving operational excellence and risk management. Proven ability to lead teams, enhance client care, and implement process improvements in a financial center environment.

Highest-signal resume keywords

Financial Center Leadership ExperienceHigh-Volume Client Interaction ManagementOperational Excellence SupportRisk ManagementStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CoachingCollaborationEmployee EngagementPerformance DevelopmentChange Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client CareProcess ImprovementsCompliance TrainingPerformance MetricsRelationship Deepening

About the role

Key responsibilities & impact

Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls
Onboard, upskill, and support performance development to ensure exceptional client care, operational excellence, and responsible growth
Drive cross-channel communication, monitor controls to reduce risk, and implement process improvements within the financial center channel
Execute Line of Business priorities and strategies through key initiatives, process improvements, and procedural changes
Coach and manage employees through inspections, action planning, and documentation
Track compliance training completion and support ongoing employee development
Drive employee engagement and inclusion activities, including hiring and retention
Manage competing business and administrative priorities to optimize productivity and performance metrics
Handle escalated and complex client inquiries by conducting research and resolving concerns in compliance with regulations and bank procedures
Use call listening and performance data to strengthen teammate performance, enhance client care, support responsible growth, and mitigate risk

Requirements

What you’ll need

Experience managing high-volume client interactions and employee performance
Financial Center or call center leadership experience
Ability to lead a large team of up to 25 indirect reports
Strong communication and collaboration skills in a matrixed environment
Ability to manage competing priorities, lead through change, and deliver results
Experience supporting operational excellence, risk management, and responsible growth through needs-based client solutions and relationship deepening
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)
40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive award based on individual, line of business/group, and company performance
Paid time off
Resources and support to contribute to business and community impact
In-office culture supporting collaboration, engagement, and career development