Channel Integration Manager

Bank of America

. Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls .

Posted 11/10/2026full-timeUnited StatesSeniorLead💰 $82,000 - $114,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume client interactions and employee performance while fostering an inclusive team environment. Proven ability to drive operational excellence, risk management, and responsible growth through effective coaching and process improvements.

Highest-signal resume keywords

Financial Center Leadership ExperienceEmployee Performance ManagementRisk ManagementBilingual Spanish ProficiencyOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Interaction ManagementPerformance Data AnalysisProcess ImprovementCompliance Training TrackingNeeds-Based Client Solutions

Soft Skills

Strong Communication SkillsCollaboration SkillsChange ManagementEmployee EngagementTeam Leadership

Certifications & Qualifications

FDIC ComplianceSafe Act/Loan Originators Certification

Industry Keywords

Financial CenterCall CenterOperational ExcellenceRisk MitigationTalent Mobility

About the role

Key responsibilities & impact

Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls
Onboard, upskill, and develop employee performance to ensure exceptional client care, operational excellence, and responsible growth
Drive cross-channel communication, monitor controls to reduce risk, and improve processes within the financial center channel
Execute Line of Business priorities and strategies through key initiatives, process improvements, and procedural changes
Coach and manage employees through inspections, action planning, and documentation
Track compliance training completion and support ongoing development
Drive employee engagement and inclusion activities, including hiring and retention
Foster an inclusive team environment and support talent mobility for career growth
Manage competing business and administrative priorities to optimize productivity and performance metrics
Handle escalated and complex client inquiries in compliance with industry regulations and bank procedures
Use call listening and performance data to strengthen teammate performance, enhance client care, support responsible growth, and mitigate risk

Requirements

What you’ll need

Experience managing high-volume client interactions and employee performance
Financial Center or call center leadership experience
Ability to lead a large team of up to 25 indirect reports
Strong communication and collaboration skills in a matrixed environment
Ability to manage competing priorities, lead through change, and deliver results
Experience supporting operational excellence, risk management, and responsible growth through needs-based client solutions and relationship deepening
Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
FDIC, Safe Act/Loan Originators restrictions apply to certain criminal history
40 hours per week
2+ years of people management experience (desired)
Bilingual Spanish proficiency (desired)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive award based on performance and company results
Benefits eligibility
Paid time off
Resources and support to contribute to sustainable business and community growth