Channel Integration Manager – FC Inbound Consumer Sales

Bank of America

. Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls .

Posted 10/15/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $82,000 - $114,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume client interactions and employee performance while driving operational excellence and risk management. Proven ability to lead teams, enhance employee engagement, and implement process improvements in a financial services environment.

Highest-signal resume keywords

Team LeadershipEmployee DevelopmentOperational ExcellenceRisk ManagementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementProcess ImprovementCompliance TrainingClient SolutionsData Analysis

Soft Skills

Strong CommunicationCollaborationChange ManagementProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial ServicesClient CareEmployee EngagementTalent MobilityMatrixed Environment

About the role

Key responsibilities & impact

Partner with Financial Center leadership to provide holistic oversight, coaching, and support for teammates responsible for inbound sales calls
Onboard, upskill, and develop employee performance
Execute Line of Business priorities and strategies through key initiatives, process improvements, and procedural changes
Coach and manage employees through inspections, action planning, and documentation
Track compliance training completion and support ongoing employee development
Drive employee engagement, inclusion, hiring, retention, and talent mobility activities
Manage competing business and administrative priorities to optimize productivity and performance metrics
Handle escalated and complex client inquiries and requests in compliance with regulations and bank procedures
Use call listening and performance data to improve teammate performance, client care, responsible growth, and risk mitigation
Drive cross-channel communication and monitor controls and process improvement within the financial center channel

Requirements

What you’ll need

Experience managing high-volume client interactions and employee performance
Ability to lead a large team of up to 25 indirect reports
Strong communication and collaboration skills in a matrixed environment
Ability to manage competing priorities, lead through change, and deliver results
Experience supporting operational excellence, risk management, and responsible growth through needs-based client solutions and relationship deepening
Minimum education: High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)
40 hours per week

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Paid time off
Resources and support to contribute to business and community impact