Complaint Servicing Specialist

Bank of America

. Research and handle escalated and high-risk issues and client complaints .

Posted 10/21/2026full-timeNewark • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving escalated client issues and complaints while adhering to corporate policies and regulatory requirements. Proficient in account management and delivering exceptional client experiences through effective communication and problem-solving skills.

Highest-signal resume keywords

Client ManagementAccount ManagementCritical ThinkingProblem SolvingOral Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceFirst-Call ResolutionComplex Inquiry ResolutionResearch SkillsTransaction Processing

Soft Skills

Customer and Client FocusActive ListeningAttention to DetailAdaptabilityDecision Making

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Corporate Policy GuidelinesRegulatory RequirementsClient Experience BrandingCross-Functional CollaborationFollow-Up Procedures

About the role

Key responsibilities & impact

Research and handle escalated and high-risk issues and client complaints
Navigate the organization and multiple systems to resolve requests within corporate policy guidelines and regulatory requirements
Perform account-related transactions and provide first-call resolution on complex inquiries, requests, and problems
Work cross-functionally with other teams to deliver a comprehensive client experience
Respond promptly to client inquiries and resolve issues efficiently
Conduct follow-ups to ensure client satisfaction
Serve as a liaison between clients and upper management when communicating and resolving complaints and issues
Assist clients by applying knowledge of the bank’s products and services
Adhere to established policies, procedures, and standards when investigating and resolving issues and requests

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Ability to research and handle escalated, high-risk client issues and complaints
Ability to navigate multiple systems and perform account maintenance and research
Ability to resolve requests within corporate policy guidelines and comply with federal and state regulations and policies
Ability to perform account-related transactions and provide first-call resolution on complex inquiries, requests, and problems
Ability to work cross-functionally with other teams
Knowledge of the bank’s products and services
Critical Thinking
Customer and Client Focus
Decision Making
Oral Communications
Account Management
Active Listening
Attention to Detail
Planning
Problem Solving
Adaptability
Client Experience Branding
Client Management
Prioritization
Written Communications
Availability for 1st shift
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
In-office flexibility based on role-specific responsibilities and business needs