Complaint Servicing Specialist

Bank of America

. Research and handle escalated and high-risk issues and client complaints through multiple systems .

Posted 10/21/2026full-timeKennesaw • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and account-related transactions while ensuring compliance with federal and state regulations. Excels in critical thinking, problem-solving, and effective communication to enhance the client experience.

Highest-signal resume keywords

Client ManagementProblem SolvingCritical ThinkingCompliance With RegulationsOral Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementFirst-Call ResolutionTransaction ProcessingRegulatory Compliance

Soft Skills

Customer And Client FocusActive ListeningAttention To DetailDecision MakingAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client Experience BrandingCross-Functional CollaborationCorporate Policy GuidelinesIn-Office Culture

About the role

Key responsibilities & impact

Research and handle escalated and high-risk issues and client complaints through multiple systems
Resolve requests within corporate policy guidelines and in compliance with regulations and policies
Perform account-related transactions and provide first-call resolution for complex inquiries, requests, and problems
Work cross-functionally with other teams to deliver a comprehensive client experience
Respond promptly to client inquiries, resolve issues efficiently, and conduct follow-ups
Serve as a liaison between clients and upper management when communicating and resolving complaints and issues
Assist clients by applying knowledge of the bank’s products and services
Adhere to established policies, procedures, and standards when investigating and resolving issues and requests

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Critical Thinking
Customer and Client Focus
Decision Making
Oral Communications
Account Management
Active Listening
Attention to Detail
Planning
Problem Solving
Adaptability
Client Experience Branding
Client Management
Prioritization
Written Communications
Compliance with federal and state regulations and policies
Ability to work on 1st shift
Ability to work in an in-office culture

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Full-time schedule
40 hours per week