Complaint Servicing Specialist

Bank of America

. Research and handle escalated and high risk issues and client complaints .

Posted 10/21/2026full-timeNewark • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling escalated client complaints and navigating multiple systems to ensure compliance with regulatory requirements. Proficient in account management and delivering exceptional client experiences through effective communication and problem-solving skills.

Highest-signal resume keywords

Client ManagementAccount ManagementKnowledge Of Bank ProductsCritical ThinkingOral Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceResearch SkillsFirst-Call ResolutionRegulatory ComplianceProblem Solving

Soft Skills

Customer And Client FocusActive ListeningAttention To DetailDecision MakingAdaptability

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Client Experience BrandingCorporate Policy GuidelinesFederal RegulationsState RegulationsPolicies And Procedures

About the role

Key responsibilities & impact

Research and handle escalated and high risk issues and client complaints
Navigate the organization and multiple systems to resolve requests within corporate policy guidelines and regulatory requirements
Perform account-related transactions and provide first-call resolution for complex inquiries, requests, and problems
Work cross-functionally with other teams to deliver a comprehensive client experience
Respond promptly to client inquiries and resolve issues efficiently
Conduct follow-ups to ensure client satisfaction
Serve as a liaison between clients and upper management when communicating and resolving complaints and issues
Assist clients by applying knowledge of the bank’s products and services
Adhere to established policies, procedures, and standards when investigating and resolving issues and requests

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Ability to research and handle escalated and high risk client complaints
Ability to navigate multiple systems and perform account maintenance and research
Knowledge of bank products and services
Ability to comply with federal and state regulations, policies, procedures, and standards
Critical Thinking
Customer and Client Focus
Decision Making
Oral Communications
Account Management
Active Listening
Attention to Detail
Planning
Problem Solving
Adaptability
Client Experience Branding
Client Management
Prioritization
Written Communications
Availability for 1st shift
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development