Consumer Banking Performance Manager

Bank of America

. Develop and implement competitive performance plans .

Posted 10/30/2026full-timeUnited StatesMid-LevelSenior💰 $140,300 - $177,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program and project management, with a focus on performance improvement and relationship management within the Consumer Banking sector. Proficient in data-driven decision-making and operational excellence to drive business outcomes.

Highest-signal resume keywords

Program Management ExperienceProject Management ExperienceConsumer Banking Business AcumenRelationship Management SkillsData-Based Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DesignPerformance ManagementResource PlanningTalent AnalyticsOperational ExcellenceContinuous ImprovementBudget ManagementProcess KnowledgeExecution ProgramsRisk Discipline

Soft Skills

CollaborationProactive CommunicationDecision-MakingCoachingFeedback Provision

Tools & Technologies

Microsoft OfficeOutlookPowerPointExcelWord

Industry Keywords

Client ExperienceMarket StrategyOrganizational Bench StrengthInclusive EnvironmentStakeholder Engagement

About the role

Key responsibilities & impact

Develop and implement competitive performance plans
Provide timely feedback on client experience and market strategy opportunities
Analyze client and associate trends to identify opportunities for deepening relationships and enhancing service delivery
Apply talent analytics to hiring, resource planning, performance management, and retention
Support training and gather feedback to improve brand representation, messaging effectiveness, and client experience
Model an inclusive environment for employees and clients
Drive process knowledge, operational excellence, innovation, data-based decision-making, and continuous improvement
Communicate enterprise decisions, purpose, results, team strategy, priorities, and contributions
Ensure risk discipline, controls, and culture are in place
Coach and provide feedback to improve performance
Manage expenses and budgets in alignment with objectives
Assess talent and build organizational bench strength
Deliver business outcomes through prioritization, inspection, and delegation

Requirements

What you’ll need

5+ years of program and project management experience
5+ years’ experience in relatable and effective execution program design
Ability to proactively identify opportunities and resulting programs to improve performance in a fast-moving, execution-oriented organization
Ability to collaborate effectively across multiple stakeholders
Consumer Banking business acumen with ability to leverage expertise with credibility and impact
Ability to turn complex ideas into well-structured execution programs
Excellent relationship management skills
Ability to remain productive in evolving situations
Strong decision-making skills and proactive communication style
Ability to aggregate multiple information sources and communicate quickly, succinctly, and effectively
Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)
Minimum education: High School Diploma / GED / Secondary School or equivalent
First shift availability
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Paid time off
Resources and support for employees
Eligibility for annual discretionary incentive award based on performance and company results