Consumer Systems Analyst I, 2nd Shift

Bank of America

. Execute call delivery strategies for a managed line of business through applicable technology interfaces .

Posted 10/2/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Retail Credit Operations and the ability to execute call delivery strategies effectively. Proficient in data analysis and communication, with a focus on driving strategic change and operational efficiency.

Highest-signal resume keywords

Retail Credit Operations ExperienceAnalytical SkillsData-Driven Decision MakingMS Office ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCall Delivery StrategiesOperational ChangesResource TrackingPerformance Monitoring

Soft Skills

Problem SolvingCollaborationGoal OrientationAdaptabilityInnovation

Tools & Technologies

MS ExcelMS AccessMS WordMS PowerPoint

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Call DeliveryBusiness AcumenProduction RisksInbound Call StrategiesOutbound Call Strategies

About the role

Key responsibilities & impact

Execute call delivery strategies for a managed line of business through applicable technology interfaces
Monitor technology performance to minimize agent idle time and ensure effective strategy delivery
Escalate production risks and opportunities to key stakeholders
Educate and support Line of Business needs through direct interaction with frontline unit agents and business support
Establish connections with Line of Business partners to align expectations and strategy objectives
Support and influence implementation of new technologies and strategies through business acumen
Provide guidance to associates within the unit regarding procedural, technical, and operational changes
Support operations enablement activities, including resource tracking, monitoring, and planning for inbound and outbound call delivery strategies
Manage technology inputs and effectiveness to reduce idle time and maximize business results
Leverage systems and analysis in a repetitive or production-oriented environment to drive business results

Requirements

What you’ll need

Current Retail Credit Operations experience
Strong analytical and problem solving skills
Intellectually curious with a mind for innovation and proven ability to execute objectives in a data driven environment
Ability to grasp new concepts and collaborate across different teams/business units in order to drive change
Goal oriented individual who maintains composure in a fast paced and dynamic environment
Proven ability to quickly and accurately condense robust and complex data from various sources into meaningful information to drive strategic change across different portfolios
Aptitude to design and implement a test-and-learn approach to manage the company’s exposure to risk
Skilled with MS Office (Excel, Access, Word, and PowerPoint)
Proficient written and oral communication, including presentation skills
High School Diploma / GED / Secondary School or equivalent
2nd shift availability, 2:30 pm–11 pm EST Monday–Friday

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development