Customer Segment Consultant I

Bank of America

. Lead the design, analysis, and implementation of strategic initiatives aligned with enterprise goals .

Posted 11/7/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSenior💰 $78,000 - $118,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced analytical and problem-solving skills while effectively managing projects and collaborating across teams to drive operational efficiency and client satisfaction. Possesses strong communication and relationship-building abilities essential for stakeholder engagement and change management.

Highest-signal resume keywords

5+ Years Experience In BankingAdvanced Analytical SkillsClient Relationship HandlingMS Office Suite ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process AnalysisOperational EfficiencyChange ManagementDocumentationRisk Management

Soft Skills

Engagement SkillsOrganizational SkillsVerbal CommunicationWritten CommunicationTeam Collaboration

Tools & Technologies

MS ExcelMS SharePointMS Word

Industry Keywords

Customer ServiceFinancial Center OperationsStakeholder RelationshipsBusiness Case DevelopmentProcess Requirements

About the role

Key responsibilities & impact

Lead the design, analysis, and implementation of strategic initiatives aligned with enterprise goals
Analyze processes to identify efficiency, effectiveness, and sustainability improvements
Coordinate project tasks across teams and manage risks for timely delivery
Collaborate with product, channel, and operations teams for integrated execution
Build business cases, maintain stakeholder relationships, support change management, and create documentation
Analyze, research, and review client remediation initiatives and complaints
Support Financial Centers with complex account issues
Resolve and research escalated financial center operations issues
Document processes to reduce risk and meet process requirements
Partner with line-of-business leaders
Perform day-to-day operational tasks and participate in developing complex processes, systems, and services
Own project work, drive results, provide subject-matter expertise, and lead within the team
Function as the technical expert in the assigned area
Apply in-depth knowledge of operations processes and their implications across business groups

Requirements

What you’ll need

5+ years of experience in banking or customer service
Excellent engagement skills with experience in client relationship handling
Advanced analytical and problem-solving skills
Strong organization, written and verbal communication skills
Ability to balance multiple high-priority activities concurrently
Ability to build relationships and critically evaluate people, process, and technology opportunities
Ability to work in a team/group environment and share experiences or ideas
Advanced skills in MS Office Suite: Excel, SharePoint, Word
Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
1st shift availability
Bachelor's degree or comparable work experience preferred
40 hours per week

Benefits

Comp & perks

In-office culture with an appropriate level of flexibility based on role-specific responsibilities and business needs
Opportunities to learn, grow, and make an impact
Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Annual discretionary incentive plan eligibility
Paid time off
Resources and support to make an impact and contribute to sustainable growth