Customer Segment Consultant I

Bank of America

. Lead and/or support the design, analysis, and implementation of strategic initiatives aligned with enterprise goals within a business segment .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $78,000 - $118,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process improvement, project coordination, and stakeholder engagement to drive strategic initiatives and operational transformation. Proficient in data analysis and reporting to support business decision-making and enhance communication across cross-functional teams.

Highest-signal resume keywords

Process ImprovementProject CoordinationStakeholder EngagementData AnalysisStrategic Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProcess ImprovementProject CoordinationOperational TransformationChange Management

Soft Skills

Analytical SkillsProblem SolvingNegotiation SkillsInfluencing SkillsMeeting Facilitation

Tools & Technologies

Microsoft Office SuitePowerPointExcelWordTeamsOutlook

Industry Keywords

Cross-Functional CollaborationStakeholder RelationshipsStrategic InitiativesChange AdoptionExecutive Communications

About the role

Key responsibilities & impact

Lead and/or support the design, analysis, and implementation of strategic initiatives aligned with enterprise goals within a business segment
Analyze existing processes to identify opportunities for efficiency, effectiveness, and long-term sustainability
Coordinate project tasks across teams and manage risks for timely and successful initiative delivery
Collaborate with product, channel, and operations teams for integrated execution and alignment with business objectives
Build business cases, maintain stakeholder relationships, support change management efforts, and create documentation for transparency and long-term success

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Cross-functional partner management and stakeholder engagement
Training, enablement, and readiness planning
Process improvement and operational transformation
Project coordination and implementation support
Executive communications and presentation development
Strategic communication planning and change adoption
Meeting facilitation and cross-functional collaboration
Issue identification, escalation, and resolution management
Tool implementation and technology adoption support
Data analysis and reporting for business decision-making
Microsoft Office Suite (PowerPoint, Excel, Word, Teams, Outlook)
Strong analytical, problem solving, negotiation, and influencing skills
Ability to balance strategic thinking with hands on execution
40 hours per week
1st shift (United States of America)

Benefits

Comp & perks

Culture of caring and inclusive workplace
Opportunities to learn, grow, and build a career
Support for physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits
Annual discretionary incentive award based on individual, line of business/group, and company performance
Paid time off
Resources and support to make an impact
Benefits eligibility