Customer Segment Consultant I

Bank of America

. Lead project management routines with line of business, support, and technology partners .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $78,000 - $118,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management capabilities, including the ability to develop and execute project plans, manage stakeholder relationships, and perform comprehensive data analysis. Proficient in creating initiative materials and driving implementation in a collaborative environment.

Highest-signal resume keywords

Project Management ExperienceData Analysis ExecutionMicrosoft PowerPoint ProficiencyStakeholder Relationship ManagementChange Management Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementProcess ImprovementDocumentation DevelopmentImplementation Planning

Soft Skills

Strong Communication SkillsOrganizational SkillsTime ManagementInfluencing SkillsCollaboration

Tools & Technologies

Microsoft ExcelMicrosoft Office Applications

Industry Keywords

Consumer InvestmentsEnterprise Change ManagementTechnology Procedures

About the role

Key responsibilities & impact

Lead project management routines with line of business, support, and technology partners
Manage technology funding processes
Develop initiative materials, including leadership presentations, process and procedure documents, timelines, implementation plans, readiness materials, and technology requirements
Execute data analysis to derive relevant findings and support solutions and process improvements
Coordinate stakeholder, leadership, and governance reviews
Drive initiative implementation and communications with partners and front-line leaders
Develop and manage project plans, agenda planning, and program timelines
Lead the design, analysis, execution, and sustainment of strategic initiatives supporting enterprise goals
Analyze processes to identify improvements, coordinate project tasks, manage risks, and partner with product, channel, and operations teams
Build business cases, maintain stakeholder relationships, support change management, and create documentation

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Strong written and verbal communication skills, including ability to influence and drive consensus
Ability to work independently, prioritize deliverables, and manage time effectively
Ability to execute comprehensive and robust data analysis
Ability to develop and maintain strong relationships across the organization
Exceptional organization skills and attention to detail
Ability to coordinate and manage projects and processes with multiple partners and stakeholders
Highly proficient with Microsoft PowerPoint, Excel, and Office applications
Comfortable working in a fast-paced, collaborative environment
Project management experience, including developing solutions and implementing change
Familiarity with Enterprise Change Management and Technology procedures and tools
Experience in Consumer Investments line of business
Ability to work 40 hours per week on 1st shift

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Paid time off
Industry-leading benefits
Resources and support for employees
In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact