Customer Segment Consultant II

Bank of America

. Lead cross-functional initiatives aligned with enterprise strategy and goals .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $108,000 - $163,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in change management and program management, with a strong focus on strategic planning, execution, and oversight of cross-functional initiatives. Proficient in driving process transformation and managing risk while ensuring effective communication and collaboration across teams.

Highest-signal resume keywords

Change Management ExperienceProgram Management Office ExperienceData Analysis SkillsGovernance Tools KnowledgeStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Change ManagementProgram ManagementProject ManagementData AnalysisProcess Transformation

Soft Skills

Influencing SkillsOrganizational SkillsAttention to DetailTime ManagementCollaboration

Tools & Technologies

Microsoft PowerPointMicrosoft ExcelMicrosoft OfficeCASTUCRAPPRT

Industry Keywords

Governance StandardsCross-Functional InitiativesBusiness CasesRisk ManagementContinuous Transformation

About the role

Key responsibilities & impact

Lead cross-functional initiatives aligned with enterprise strategy and goals
Provide strategic planning, execution, and oversight
Drive process transformation and develop business cases
Manage risk across workstreams
Ensure integration across product, channel, and operations teams
Provide oversight and direction for multiple workstreams within enterprise initiatives
Define workstream objectives, timelines, and deliverables
Lead disciplined execution to achieve measurable outcomes
Coordinate efforts across product, channel, and operations teams
Engage senior leaders and executive stakeholders to influence priorities
Maintain governance standards and accountability
Drive innovation and support change leadership
Identify opportunities for improvement and foster continuous transformation
Oversee change management and deliver outcomes through governance and performance tracking

Requirements

What you’ll need

3+ years of change management, Program Management Office, or Project Management experience
Strong written and verbal communication skills
Ability to influence and drive consensus
Ability to work independently, prioritize deliverables, and manage time effectively
Ability to execute comprehensive and robust data analysis
Ability to develop and maintain strong organizational relationships
Exceptional organization skills and attention to detail
Ability to coordinate and manage projects and processes with multiple partners and stakeholders
Highly proficient with Microsoft PowerPoint, Excel, and Office applications
Comfortable working in a fast-paced, collaborative environment
Experience with governance tools (CAST, UCRA, PPRT) preferred
Knowledge of Financial Center roles, responsibilities, systems, and processes preferred
High School Diploma, GED, Secondary School, or equivalent

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Paid time off
Resources and support to make an impact
40 hours per week