Customer Segment Consultant II – FC ATM Market Strategy

Bank of America

. Lead cross-functional initiatives aligned with enterprise strategy and goals .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $108,000 - $163,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in change management and program management, with a strong focus on stakeholder engagement, governance, and performance tracking. Proven ability to lead cross-functional initiatives and drive measurable outcomes through effective communication and organizational skills.

Highest-signal resume keywords

Change Management ExperienceProgram Management Office ExperienceStrong Written And Verbal Communication SkillsData Analysis ProficiencyGovernance Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Change ManagementProgram ManagementProject ManagementData AnalysisGovernance Standards

Soft Skills

Influencing SkillsOrganizational Relationship ManagementAttention To DetailTime ManagementCollaboration

Tools & Technologies

Microsoft PowerPointMicrosoft ExcelMicrosoft Office ApplicationsCASTUCRAPPRT

Industry Keywords

Cross-Functional InitiativesEnterprise StrategyStakeholder RelationshipsPerformance TrackingContinuous Transformation

About the role

Key responsibilities & impact

Lead cross-functional initiatives aligned with enterprise strategy and goals
Provide oversight and direction for multiple workstreams within enterprise initiatives
Define workstream objectives, timelines, and deliverables
Lead disciplined execution to achieve measurable outcomes
Coordinate product, channel, and operations teams for seamless integration
Engage senior leaders and executive stakeholders to influence priorities and maintain governance standards
Drive innovation and support change leadership by identifying improvement opportunities
Foster a culture of continuous transformation
Develop business cases and manage risk across workstreams
Oversee change management and ensure integration across teams
Maintain stakeholder relationships and deliver outcomes through governance and performance tracking

Requirements

What you’ll need

3+ years of change management, Program Management Office, or Project Management experience
Strong written and verbal communication skills, including ability to influence and drive consensus
Ability to work independently, prioritize deliverables, and manage time effectively
Ability to execute comprehensive and robust data analysis
Ability to develop and maintain strong organizational relationships
Exceptional organization skills and attention to detail
Ability to coordinate and manage projects and processes with multiple partners and stakeholders
Highly proficient with Microsoft PowerPoint, Excel, and Office applications
Comfortable working in a fast-paced, collaborative environment
Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
Desired: Experience with Governance tools (CAST, UCRA, PPRT)
Desired: Knowledge of Financial Center roles, responsibilities, systems, and processes

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Annual discretionary incentive plan eligibility
Paid time off
Resources and support to make an impact and contribute to business and community growth