Digital Director – Bill Payments & Transfers Operations

Bank of America

. Lead operational governance across Bill Payments and Transfers products .

Posted 10/2/2026full-timeUnited StatesLead💰 $126,300 - $192,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational governance, risk management, and process improvement, with a strong focus on audit engagement and stakeholder influence. Capable of designing and enhancing metrics and controls while managing complex programs and driving cross-functional initiatives.

Highest-signal resume keywords

Operational GovernanceRisk ManagementAudit EngagementProcess ImprovementProgram Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational RiskBusiness ControlsMetrics DesignRoot Cause AnalysisGovernance FrameworksQuality AssuranceData AnalysisProject ManagementProcess TransformationStakeholder Management

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsAttention to DetailOrganizational Skills

Industry Keywords

Bill PaymentsTransfers ProductsComplianceControl OversightDigital StrategiesRisk MitigationExecutive PresenceNegotiationStrategic ThinkingTalent Development

About the role

Key responsibilities & impact

Lead operational governance across Bill Payments and Transfers products
Ensure consistent execution of controls, monitoring, issue management, and risk mitigation activities across the portfolio
Own audit engagement activities, including coordinating audit responses, managing audit issues and action plans, and driving timely, sustainable resolution
Establish and maintain an operational monitoring framework by evaluating metrics, controls, and key risk indicators
Identify monitoring gaps and support effective risk management
Partner with Product, Technology, Operations, Risk, Compliance, Legal, and Control teams
Understand product functionality, operational processes, and emerging risks
Lead operational improvement initiatives and governance action plans
Perform validation and quality assurance activities
Contribute to digital strategies and process transformations
Manage a large program or portfolio of projects, including timelines, budgets, and resource allocation
Promote governance, risk management, and analytics best practices
Support program or portfolio business cases, funding, progress status, promotion, and advocacy
Craft narratives and storytelling to rally executive support
Build alliances, negotiate, and influence stakeholders across the bank
Use critical thinking and data to inform decisions across delivery, prioritization, negotiation, hiring, and staffing

Requirements

What you’ll need

Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function
Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization
Ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks
Strong analytical and problem-solving skills
Experience performing root cause analysis and driving cross-functional action plans
Ability to influence and drive results across multiple stakeholder groups without direct management authority
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Skills in business acumen, decision making, product design and development, product management, program management, executive presence, oral communications, presentation, prioritization, written communications, business case review, hiring and onboarding, negotiation, strategic thinking, and talent development
Ability to work first shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Annual discretionary award based on individual performance, line of business/group performance, and overall Company success
Benefits eligible
Paid time off
Resources and support for employees
In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact