Digital Director – Bill Payments & Transfers Operations

Bank of America

. Lead operational governance across Bill Payments and Transfers products .

Posted 10/2/2026full-timeUnited StatesLead💰 $126,300 - $192,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational governance, risk management, and program management, with a strong focus on process improvement and stakeholder engagement. Capable of leading cross-functional initiatives and driving results through effective communication and analytical skills.

Highest-signal resume keywords

Operational GovernanceRisk ManagementProgram ManagementAudit EngagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational RiskBusiness ControlsMetrics EvaluationRoot Cause AnalysisGovernance FrameworksProduct ManagementProgram ManagementQuality AssuranceDigital StrategiesProcess Transformations

Soft Skills

Analytical SkillsProblem-SolvingInfluencing SkillsAttention to DetailOrganizational SkillsCommunication SkillsNegotiationStrategic Thinking

Industry Keywords

AuditComplianceStakeholder EngagementGovernance Best PracticesOperational ImprovementCross-Functional CollaborationBusiness AcumenExecutive PresenceDecision MakingTalent Development

About the role

Key responsibilities & impact

Lead operational governance across Bill Payments and Transfers products
Ensure consistent execution of controls, monitoring, issue management, and risk mitigation activities across the portfolio
Own audit engagement activities, including coordinating audit responses, managing audit issues and action plans, and driving timely, sustainable resolution
Establish and maintain an operational monitoring framework by evaluating metrics, controls, and key risk indicators
Identify gaps and support effective risk management
Partner with Product, Technology, Operations, Risk, Compliance, Legal, and Control partners
Lead operational improvement initiatives and governance action plans
Perform validation and quality assurance activities
Contribute to digital strategies and process transformations
Manage a large program or portfolio of projects, including timelines, budgets, and resource allocation
Promote governance, risk management, and analytics best practices
Support program or portfolio business cases, funding, progress status, promotion, and advocacy
Craft narratives and storytelling to drive executive awareness and support
Build alliances, negotiate, and influence stakeholders across multiple levels and functions
Use findings and data to make decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Requirements

What you’ll need

Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function
Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization
Ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks
Strong analytical and problem-solving skills
Experience performing root cause analysis and driving cross-functional action plans
Ability to influence and drive results across multiple stakeholder groups without direct management authority
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Business Acumen
Decision Making
Product Design and Development
Product Management
Program Management
Executive Presence
Oral Communications
Presentation Skills
Prioritization
Written Communications
Business Case Review
Hiring and Onboarding
Negotiation
Strategic Thinking
Talent Development
40 hours per week
1st shift (United States of America)

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Annual discretionary award based on individual performance, line of business/group performance, and overall Company success
Benefits eligible
Paid time off
Resources and support for employees
In-office culture with appropriate role-specific flexibility
Opportunities to learn, grow, and make an impact