Digital Manager

Bank of America

. Manage the delivery and health of digital capabilities and processes .

Posted 10/6/2026full-timeUnited StatesMid-LevelSenior💰 $93,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing digital capabilities and delivering Salesforce solutions, with a strong focus on translating business requirements into actionable product features and acceptance criteria. Proven ability to analyze performance metrics and collaborate with cross-functional teams to ensure successful project execution in a regulated financial services environment.

Highest-signal resume keywords

Salesforce Solutions DeliveryProduct OwnershipAgile DeliveryStakeholder ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Financial Services CloudLightning ExperienceBusiness AnalysisProduct Lifecycle ManagementAcceptance Criteria DevelopmentKPI AnalysisDefect ResolutionAutomationWorkflow CapabilitiesIntegrations

Soft Skills

CommunicationPresentationFacilitationCritical ThinkingConflict Resolution

Tools & Technologies

Microsoft CopilotSalesforceAgile ToolsReporting ToolsProject Management Software

Industry Keywords

Financial ServicesRegulatory RequirementsClient Sales ProcessesChange GovernanceRisk Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage the delivery and health of digital capabilities and processes
Support digital operations by translating business requirements into digital requirements and acceptance criteria
Analyze key performance indicators, product risks, and controls
Guarantee quality through business acceptance testing and ensure successful go-to-market
Support delivery of software solutions within time, scope, and budget
Contribute to operational routines, day-to-day digital capability health, defect resolution, complaint routing, and performance metrics
Conduct project, sprint, and release planning and contribute to program vision and roadmap execution
Analyze and report product KPIs and return on investment
Create presentations and written materials
Build and maintain stakeholder and partner relationships
Contribute to the Salesforce Client Management Center product vision and prioritize backlog and feature delivery
Serve as Salesforce business owner and subject matter expert
Identify improvements to automation, reporting, integrations, workflows, and user experience
Translate business needs into epics, features, user stories, and acceptance criteria
Partner with technology teams to deliver scalable Salesforce solutions and coordinate dependencies, governance, production readiness, and implementation
Align business, technology, operations, risk, and compliance partners on priorities, delivery decisions, risks, and measurable outcomes

Requirements

What you’ll need

5+ years of relevant experience
Experience as a Product Owner, Product Manager, Business Analyst, or related product role
Experience delivering Salesforce solutions in a large enterprise environment
Strong knowledge of Salesforce Financial Services Cloud, Lightning Experience, automation, reporting, workflow capabilities, and integrations
Strong analytical, problem-solving, and critical-thinking skills
Experience translating business requirements into product features, user stories, acceptance criteria, and technology solutions
Experience with Agile delivery, Scrum practices, and product lifecycle management
Experience working within release management, change governance, and risk management frameworks
Ability to manage multiple initiatives, competing priorities, and delivery commitments in a fast-paced environment
Strong communication, presentation, facilitation, and stakeholder-management skills, with the ability to influence decisions and resolve conflicts across business and technology teams
High School Diploma / GED / Secondary School or equivalent
Strong understanding of banking products, client sales and servicing processes, and regulatory requirements within financial services
Experience contributing to an established product strategy and executing complex roadmaps within a large, highly matrixed organization
Experience executing enterprise-scale product ownership activities involving multiple stakeholder groups, delivery dependencies, and technology teams
Ability to use operational data, performance measures, and business insights to inform prioritization and delivery decisions
Experience delivering solutions across business, technology, operations, risk, and compliance organizations in a regulated financial-services environment
Ability to leverage Microsoft Copilot and other approved AI-enabled tools

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Paid time off
Annual discretionary incentive plan eligibility
Benefits eligibility
Flexible workplace arrangements based on role-specific responsibilities and business needs