Digital Manager – Bill Payments & Transfers Business Controls

Bank of America

. Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers products .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $93,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Digital Payments operations, focusing on metrics evaluation, risk assessment, and continuous improvement. Proven ability to collaborate with cross-functional teams to implement effective monitoring frameworks and drive problem resolution.

Highest-signal resume keywords

Metrics EvaluationRisk AssessmentData AnalysisStakeholder ManagementProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

MetricsOperationsAnalyticsRisk ManagementControlsProcess ManagementRoot Cause AnalysisMonitoring FrameworksKey Risk IndicatorsData Evaluation

Soft Skills

Analytical SkillsProblem-SolvingAttention to DetailCommunicationInfluencing Skills

Industry Keywords

Digital PaymentsBill PaymentsTransfersContinuous ImprovementCross-Functional CollaborationCorrective ActionsEmerging RisksControl EffectivenessPerformance DriversComplex Processes

About the role

Key responsibilities & impact

Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers products
Ensure timely and consistent monitoring and reporting across the portfolio
Design, enhance, and proactively evaluate metrics and key risk indicators
Identify emerging risks, assess control effectiveness, and drive continuous improvement
Partner with Product Owners and business stakeholders to develop metrics and monitoring capabilities
Lead issue identification, investigation, and resolution when metrics indicate potential problems
Coordinate corrective actions and track outcomes to completion
Collaborate with Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional partners
Implement effective monitoring frameworks and support business objectives
Ensure risk mitigation strategies remain effective

Requirements

What you’ll need

Minimum of 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or a related role
Strong analytical and problem-solving skills
Ability to identify emerging trends, anomalies, and risk indicators through detailed data analysis and metric evaluation
Exceptional attention to detail and intellectual curiosity
Ability to investigate and break down complex problems, challenge assumptions, and uncover underlying drivers of performance and risk
Proven ability to lead root cause analysis efforts across complex processes and systems
Demonstrated ability to drive problem remediation from identification through resolution
Strong communication and stakeholder management skills
Ability to synthesize complex findings and explain problems and recommendations to leadership and cross-functional teams
Ability to influence action across multiple organizations

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employee wellbeing and impact
In-office culture with role-specific flexibility
Opportunities to learn, grow, and build a career