Digital Manager – Bill Payments & Transfers Business Controls

Bank of America

. Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers products .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $93,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Digital Payments operations, focusing on metrics evaluation, risk management, and cross-functional collaboration. Proven ability to lead problem-solving initiatives and implement effective monitoring frameworks to support business objectives.

Highest-signal resume keywords

Metrics EvaluationRisk ManagementData AnalysisStakeholder ManagementProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MetricsOperationsAnalyticsRisk ControlsProcess ManagementProduct ManagementRoot Cause AnalysisMonitoring FrameworksContinuous ImprovementProject Management

Soft Skills

Analytical SkillsAttention to DetailCommunication SkillsCollaborationDecision Making

Industry Keywords

Digital PaymentsBill PaymentsTransfersKey Risk IndicatorsEmerging RisksCorrective ActionsCross-Functional CollaborationAgile PracticesBusiness Operations ManagementPolicies and Procedures

About the role

Key responsibilities & impact

Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers products
Ensure timely and consistent monitoring and reporting across the portfolio
Design, enhance, and proactively evaluate metrics and key risk indicators
Identify emerging risks, assess control effectiveness, and drive continuous improvement
Partner with Product Owners and business stakeholders to develop metrics and monitoring capabilities
Align monitoring with evolving products, customer experiences, and risk priorities
Lead issue identification, investigation, and resolution efforts
Coordinate corrective actions and track outcomes to completion
Collaborate with Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional partners
Implement effective monitoring frameworks and support business objectives
Ensure risk mitigation strategies remain effective

Requirements

What you’ll need

Minimum of 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or related role
Strong analytical and problem-solving skills
Ability to identify emerging trends, anomalies, and risk indicators through detailed data analysis and metric evaluation
Exceptional attention to detail and intellectual curiosity
Ability to investigate and break down complex problems, challenge assumptions, and uncover underlying drivers of performance and risk
Proven ability to lead root cause analysis efforts across complex processes and systems
Ability to drive problem remediation from identification through resolution
Strong communication and stakeholder management skills
Ability to synthesize complex findings, explain problems and recommendations to leadership and cross-functional teams, and influence action across multiple organizations
Collaboration
Decision Making
Problem Solving
Production Support
Project Management
Business Operations Management
Policies, Procedures, and Guidelines Management
Product Design and Development
Product Management
Stakeholder Management
Agile Practices
Oral Communications
Presentation Skills
Process Management
Written Communications
Ability to work 1st shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support to employees