Digital Manager

Bank of America

. Manage the delivery and health of digital capabilities and processes .

Posted 9/15/2026full-timeCharlotte • California • United StatesMid-LevelSenior💰 $93,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing digital capabilities and processes, with a strong focus on Salesforce.com solutions and CRM requirements across the sales lifecycle. Proficient in agile methodologies, project management, and delivering data integrity and quality.

Highest-signal resume keywords

Salesforce.com Solutions DevelopmentAgile Project ManagementBusiness Acceptance TestingData Analysis and ReportingStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ExperienceAgile Epics and User Stories CreationBusiness Requirements TranslationProject Milestone TrackingProcess ImprovementData Integrity ManagementBusiness Acceptance Test PlansComplex Problem SolvingChange ManagementRisk and Compliance Understanding

Soft Skills

Strong Oral and Written CommunicationSelf-MotivatedAbility to Manage Multiple PrioritiesRelationship ManagementFacilitation Skills

Tools & Technologies

Salesforce.comMicrosoft OfficePowerPoint

Industry Keywords

Digital OperationsBusiness Process EfficiencyClient-Driven EnvironmentOperational RisksProject Management Best Practices

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage the delivery and health of digital capabilities and processes
Support digital operations by translating business requirements into digital requirements and acceptance criteria
Analyze key performance indicators, product risks, controls, and return on investment
Guarantee quality through business acceptance testing
Ensure successful go-to-market
Provide business metric and program analysis and project support
Assist the CRM team in architecting and developing Salesforce.com solutions for sales associates
Use a consultative approach to understand business and technical requirements for complex Salesforce.com projects
Communicate architectural designs, functional capabilities, business process efficiencies, and business value realization to stakeholders
Develop solutions across the sales lifecycle, including research, solutioning, referrals, application, onboarding, and servicing
Build and maintain relationships with product owners, technology, quality assurance, lines of business, stakeholders, and partners
Support delivery of software solutions within time, scope, and budget
Contribute to operational routines, digital capability health, defect resolution, complaint routing, and performance metrics
Conduct project, sprint, and release planning and contribute to program vision and roadmap execution
Create presentations and written materials
Leverage business knowledge to make informed decisions throughout the product lifecycle

Requirements

What you’ll need

5+ years of relevant experience
3+ years of CRM experience
3+ years of experience on large-scale projects/initiatives
Ability to translate business and user needs into CRM requirements across the sales lifecycle
Experience partnering with technology in an agile environment
Experience creating Agile epics, user stories, and business requirements
Experience tracking project milestones and creating project deliverables
Process improvement and process standardization experience
Experience delivering data integrity and quality within Small Business Salesforce.com
Experience creating and executing business acceptance test plans and test scripts
Ability to capture, prioritize, and communicate requirements
Experience facilitating meetings with stakeholders and subject matter experts
Experience coordinating implementation activities and supporting team members
Prior CRM and Salesforce.com experience
Agile software development experience, including user stories and end-user testing
Strong analytical and data skills
Ability to manage multiple priorities and strategies in parallel
Strong oral and written communication skills
Experience analyzing and solving complex business problems
Self-motivated with ability to work without extensive supervision
Ability to work in a fast-paced, demanding, client-driven, cross-functional environment
Proficiency in computer skills and professional programs such as Microsoft Office and PowerPoint
Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
Desired: 3+ years of relationship management or engagement management experience
Desired: Knowledge of CRM solutions
Desired: Understanding of Risk and Compliance standards, policies, and procedures
Desired: Change management or project management experience and understanding of best practices
Desired: Understanding of operational risks and their impacts

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Industry-leading benefits
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs