Digital Product Readiness and Communications Manager

Bank of America

. Lead client communications strategy for large-scale digital payments initiatives, including wires, bill pay, and ACH .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $126,300 - $192,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading communications strategies for digital payment initiatives, with a strong focus on stakeholder engagement, executive communication, and readiness program development. Proven ability to translate complex technical concepts into clear messaging and measure success through adoption metrics and business outcomes.

Highest-signal resume keywords

Product ManagementChange ManagementCommunications StrategyStakeholder EngagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital PaymentsCommunication Strategy DevelopmentTraining Material DevelopmentExecutive-Level PresentationsAdoption Metrics MeasurementBusiness Outcomes MeasurementTechnical Concept TranslationProgram ManagementProduct DesignFeature Release Strategy

Soft Skills

Decision MakingInfluencing Without AuthorityPrioritizationStrategic ThinkingOral Communications

Industry Keywords

Digital ProductsCustomer-Facing PlatformsPayment ProductsBusiness Transformation InitiativesStakeholder Feedback

About the role

Key responsibilities & impact

Lead client communications strategy for large-scale digital payments initiatives, including wires, bill pay, and ACH
Own communications strategy, planning, messaging, and execution
Lead associate readiness across all channels for large-scale digital payment initiatives
Develop and deliver associate readiness programs, materials, and training
Build partnerships across lines of business to deliver readiness materials and prepare frontline teams for digital payment changes
Track communications and associate readiness success and recommend process improvements
Lead readiness and communications for strategic product initiatives
Translate complex technical changes into business-friendly messaging for executive audiences
Measure communication and readiness effectiveness and identify continuous improvement opportunities
Build relationships across Product, Technology, Operations, Risk, Compliance, and business stakeholder groups
Develop executive communications and presentations for strategic initiatives
Monitor stakeholder feedback, identify adoption risks, and implement mitigation strategies
Measure change success through adoption metrics, stakeholder engagement, and business outcomes

Requirements

What you’ll need

4+ years of experience in product management, product communications, change management, readiness, stakeholder engagement, communications strategy, or a related field
Experience supporting digital products, technology solutions, or customer-facing platforms preferred
Experience supporting customer-facing digital products, platforms, or technology solutions
Knowledge of payment products is a plus
Experience developing and executing communication strategies for product launches, feature releases, or business transformation initiatives
Experience creating executive-level communications, presentations, and strategic messaging
Experience developing communications, training, or readiness materials for large-scale initiatives
Ability to influence senior leaders and cross-functional stakeholders without direct authority
Strong project management skills and ability to manage multiple priorities in a fast-paced environment
Ability to translate complex technical concepts into clear, audience-specific messaging
Experience measuring adoption, engagement, and business outcomes
Business Acumen
Decision Making
Product Design and Development
Product Management
Program Management
Executive Presence
Oral Communications
Presentation Skills
Prioritization
Written Communications
Business Case Review
Hiring and Onboarding
Negotiation
Strategic Thinking
Talent Development
Ability to work first shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Inclusive workplace culture
Support for physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support to make an impact and contribute to sustainable business and community growth